Yasira Castillo Lopez

Provided exceptional customer service

• Tracked sales and other KPIs
• Negotiated and completed purchasing contracts
• Resolved register transaction issues
• Handled all prospective customer correspondence, including calls
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Developed and maintained comprehensive understanding of products, services, and competitors to enhance sales presentations.
• Retained excellent client satisfaction ratings through outstanding service delivery.

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeled items, and arranged according to size or color.
• Maintained clean sales floor and straightened and faced merchandise. Maintained clean and organized store environment, enhancing overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Managed approximately 30 daily incoming calls, emails, and faxes from customers.