Yasira Torres
St. Cloud,Florida
Summary
Friendly, caring, and respectful individual who thrives on connecting with new people daily. Strong work ethic and dedicated to assisting others to the best of abilities. Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Specialist
SimonMed Imaging
09.2020 - Current
- At my current occupation, my responsibilities are to be able to be compassionate towards patients schedule patients and be able to communicate with patients as patient specialist I have to check in patients requiring me to contact doctors offices and etc.
- Enhanced customer satisfaction by efficiently scheduling call center agents to meet service level agreements.
- Proactively identified potential scheduling conflicts, resolving issues before they impacted service delivery or customer satisfaction levels.
Education
cosmetology -
florida technical collage
Kissimmee, FL11.2023
Skills
- Communication skills
- Food service
- Guest services
- Bilingual
- Leadership
- English
- Microsoft word
- Time management
- Customer service
- Computer literacy
- Physical examinations
- Documentation review
- Restaurant experience
Certification
Photoshop certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Specialist
SimonMed Imaging
09.2020 - Current
cosmetology -
florida technical collage
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