Yaslidey Cruz Lara
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Asistent to the Chef Manager
Hotel America Resorts
Santa Clara , Villa Clara, Cuba
04.2020 - 02.2023
- Ensured food safety by monitoring temperature control points, date marking, and rotating stock.
- Conducted weekly inventory checks to identify any discrepancies in quantities of items ordered or received.
- Organized catering events with a focus on high-quality presentation of dishes served.
- Created menus based on seasonal ingredients and customer preferences.
- Evaluated existing recipes to make sure they met the highest standards of quality.
Room Services.
Hotel America Resorts
Santa Clara , Villa Clara, Cuba
11.2018 - 04.2020
- Provide quality service to the client's room.
- Demonstrate agility and skill when presenting quality food in guest rooms.
- Speed
and efficiency when attending to each guest request
Especialist in Marketing and Comunications.
Hotel America Resorts
Santa Clara , Villa Clara, Cuba
07.2016 - 11.2018
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Assisted in developing strategies to increase customer satisfaction levels.
- Analyzed data from customer surveys to identify trends in customer behavior.
- Collaborated with marketing teams to develop promotional campaigns.
- Defined team directions and provided guidance to members.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
Education
Master of Science - Computer Engineering
Universidad Central Martha Abreu Las Villas
Santa Clara , Villa Clara, Cuba 06.2015
Skills
- Dish Preparation
- Equipment Inspection
- Food Safety
- Kitchen Management
- Inventory Supervision
- Menu Planning
- Team Management
- Food Safety Regulations
- Food and Beverage Service
- Customer Service
- Kitchen Equipment Operation
- Safe Food Handling
Timeline
Asistent to the Chef Manager
Hotel America Resorts
04.2020 - 02.2023
Room Services.
Hotel America Resorts
11.2018 - 04.2020
Especialist in Marketing and Comunications.
Hotel America Resorts
07.2016 - 11.2018
Master of Science - Computer Engineering
Universidad Central Martha Abreu Las Villas