Yaslimar Andreina Gutierrez
Miami,FL
Summary
Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
Amazon
05.2022 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Customer Service Representative
Publix
08.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Business Administration
Universidad Centroccidental Lisandro Alvarado
Venezuela07.2010
Skills
- Attention to Detail
- Self-Motivated and Independent
- Active Listening
- Social Skills Development
Certification
- RBT - Registered Behavior Technician
Timeline
Customer Service Representative
Publix
08.2022 - 05.2023
Shipping and Receiving Clerk
Amazon
05.2022 - Current
Associate of Science - Business Administration
Universidad Centroccidental Lisandro Alvarado
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