Yaslin Pena
Chesapeake,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Transportation Clerk
Ocean State Job Lot
03.2024 - 11.2024
- Conduct work through extensive telephone contact with vendors, off-site carriers, and freight brokers
- Accurately and timely coordinate inbound freight tendering, tracking/tracing, and management of vendor ready-to-ship work and appointments
- Schedule and track/trace inbound, delivery, and import container freight
- Schedule Driver Runs
- Interact and communicate with merchandise vendors and outside logistics service providers
- Maintain fleet trip and driver records, carrier scorecards, reporting data, and compile key
- Ensured safety standards were adhered to during all stages of the transportation process.
- Collaborated with team members to optimize routing for cost-effective and efficient deliveries.
Office Manager (Owner)
Master Kitchens Center
06.2016 - 03.2024
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Automated office operations to manage client correspondence, record tracking and data communications
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates
Ground Operation
Jetblue Airline
04.2022 - 01.2024
- Improved ramp safety by consistently adhering to company policies and federal regulations
- Enhanced team efficiency by effectively communicating with coworkers and supervisors during shift handoffs
- Maintained timely aircraft departures by ensuring accurate loading and unloading of baggage and cargo
- Reduced flight delays with the proactive inspection, troubleshooting, and repair of ground support equipment
- Deiced aircraft before takeoff for safety during inclement weather
- Guided aircraft into and out of parking positions using hand signals
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight
- Coordinated ground crew activities to complete objectives on schedule
- Provided clear communication between pilots, air traffic control, and ground crew for seamless coordination of ramp operations
- Understood FAA, TSA and airport regulations and verified compliance.
- Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
Kitchen Staff
Chick-Fil-A
11.2016 - 10.2019
- Enhanced customer satisfaction with timely meal preparation and consistent quality
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques
- Collaborated with team members to ensure seamless coordination during peak service hours
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment
Meat Packer
J & G Food
12.2018 - 04.2019
- Loaded raw beef from racks into dicing equipment with consistent speed and flow to maintain synchronized operations with different stations
- Streamlined packaging process with meticulous attention to detail in weighing, labeling, and sealing packages
- Expedited order fulfillment by accurately following customer specifications for cuts, weights, and packaging requirements
- Contributed to increased sales with effective merchandising strategies for visually appealing meat displays
Picking Packer
Masis Staffing Solution- BJ's Wholesale Inc.
10.2017 - 01.2018
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members
- Printed accurate labels and applied to boxes, crates and containers prior to shipment
Assembly Line Production
Oyo Sportstoys Inc.
10.2016 - 01.2017
- Collaborated in a team-based environment to maintain line productivity and meet expected deadlines
- Used established assembly instructions to complete jobs in an efficient and accurate manner
Service Manager
South Florida Appliance
07.2013 - 06.2015
- Hired, trained, developed and monitored performance of service department staff
- Developed and monitored budgets for service department and informed dealership management of variances
- Effectively communicated and analyzed issues with customers to provide satisfactory solutions
- Prioritized and delegated daily work tasks to Appliance Maintenance to meet anticipated project goals
Education
Associate of Applied Science - Business Administration
Quinsigamond Community College
Worcester, MA05-2028
Help Desk Certificate - undefined
Quinsigamond Community College
Worcester, Ma05.2019
Skills
- Ability to Multitask
- Communication
- Teamwork
- Fast Learner
- Computer Skills
- Customer Service
- Ability to Work Under Pressure
- Ability to Work in a Team
- Information Systems
- Airport security awareness
- Management
- Passenger assistance
- Operations
- Ground support equipment operation
- Cash Register
- Ticketing and reservations
- Customer Support
- Ramp coordination
- Payment Processing
- Airline procedures knowledge
- Coordinating
- Dicing
- Microsoft Office
- Schedule Planner
- Leadership qualities
- Transportation planning
- Shipment tracking
- Documentation handling
Languages
Spanish
English
Timeline
Transportation Clerk
Ocean State Job Lot
03.2024 - 11.2024
Ground Operation
Jetblue Airline
04.2022 - 01.2024
Meat Packer
J & G Food
12.2018 - 04.2019
Picking Packer
Masis Staffing Solution- BJ's Wholesale Inc.
10.2017 - 01.2018
Kitchen Staff
Chick-Fil-A
11.2016 - 10.2019
Assembly Line Production
Oyo Sportstoys Inc.
10.2016 - 01.2017
Office Manager (Owner)
Master Kitchens Center
06.2016 - 03.2024
Service Manager
South Florida Appliance
07.2013 - 06.2015
Help Desk Certificate - undefined
Quinsigamond Community College
Associate of Applied Science - Business Administration
Quinsigamond Community College
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