Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Yasmaine Jones

LaGrange,GA

Summary

Talented professional with a track record of Excellent Customer Service Management skills. Committed to providing the highest quality of customer service, and meeting needs within the customer service industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

Interface Inc
10.2021 - 04.2024
  • Manage allocation of inventory, manage order process flow, ensure customer deadlines are met, and authorizing shipments.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Customer Care Representative

Milliken & Co
05.2020 - 05.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Assisted in the development of internal processes aimed at enhancing overall team productivity levels within the call center environment.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.

Logistics Team Leader

Yasufuku
07.2019 - 04.2020
  • Reduced logistical errors by regularly auditing inventory levels, stock locations, and shipping documentation.
  • Improved supply chain efficiency by implementing cost-effective transportation and delivery strategies.
  • Conducted regular safety inspections of warehouse facilities and equipment to minimize incidents of workplace accidents or property damage.
  • Championed process improvement projects within the organization by identifying areas for potential optimization, proposing solutions, and leading teams in the successful execution of change initiatives.
  • Enhanced customer satisfaction with timely order processing, shipment tracking, and communication updates.

Team Coordinator

Glovis America
05.2018 - 05.2019
  • Managed team workload to reach targets for specific tasks.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
  • Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
  • Trained, motivated and guided on-boarding members.
  • Worked with customer service to handle escalated customer issues.
  • Implemented process improvements by evaluating existing workflows, identifying inefficiencies, and proposing actionable solutions.

Education

High School Diploma -

Sound Doctrine Christian Academy
LaGrange, GA
05.2017

Skills

  • Problem solving
  • Detail Oriented
  • Data Entry/Advanced Computer skills
  • Excel/Microsoft Skilled
  • Customer Order Management
  • Call Center Operations
  • Advanced Customer Response efficiency
  • Good communication skills
  • Telephone Etiquette
  • Data Entry
  • Clerical Support
  • Critical Thinking

Additional Information

REFERENCES AVAILBLE UPON REQUEST

Timeline

Customer Service Specialist

Interface Inc
10.2021 - 04.2024

Customer Care Representative

Milliken & Co
05.2020 - 05.2021

Logistics Team Leader

Yasufuku
07.2019 - 04.2020

Team Coordinator

Glovis America
05.2018 - 05.2019

High School Diploma -

Sound Doctrine Christian Academy

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Yasmaine Jones