Yasmaine Jones
SEWON
Lagrange,GA
9
years of professional experience
Detail-oriented and customer-focused professional with experience in customer service, office administration, and production environments. Skilled at maintaining accurate records, handling confidential information, resolving customer concerns, and managing multiple priorities in fast-paced settings. Proficient in Microsoft Office, data entry, email communication, and customer relationship management. Known for professionalism, organization, and delivering high-quality service. Eager to bring strong analytical, communication, and documentation skills to a remote Leave and Disability Examiner role.
Work History
Assembler
1 Year 6 Months- Assembled components following detailed specifications to ensure high-quality production standards.
- Operated machinery and tools safely, adhering to safety protocols and operational guidelines.
- Inspected finished products for defects, maintaining quality control throughout the assembly process.
- Collaborated with team members to streamline workflows, enhancing overall efficiency of assembly line operations.
Customer Success Specialist
3 Years 3 Months- Assisted customers through phone and email while delivering professional, timely support.
- Maintained accurate customer records and updated account information in company systems.
- Processed customer documentation with accuracy and attention to detail.
- Coordinated with internal departments to resolve customer concerns efficiently.
- Utilized Microsoft Office and computer-based systems to document interactions and maintain organized records.
- Balanced multiple priorities while meeting deadlines in a fast-paced office environment.
Cashier
3 Years 2 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained high standards of food safety and cleanliness in compliance with health regulations.
- Assisted in training new cashiers on operational procedures and customer service protocols.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
Education
Associate of Arts - Business Administration
Skills
Customer Service
Office Administration
Data Entry
Documentation & Recordkeeping
Microsoft Word
Microsoft Excel
Microsoft Outlook
Email & Phone Support
Customer Relationship Management (CRM)
Problem Solving
Attention to Detail
Time Management
Confidential Information Handling
Multitasking
Team Collaboration
Written & Verbal Communication
Timeline
Assembler
SEWON
02.2025 - CurrentRead More
Customer Success Specialist
Interface
10.2021 - 01.2025Read More
Cashier
Burger King
05.2017 - 07.2020Read More
Sound Doctrine Christian Academy
Read More
American Intercontinental University
Associate of Arts from Business Administration
Read More