YASMARIE MONSERRATE
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Child and Youth Program Assistant
Department of Navy
San Diego, CA
12.2023 - Current
- Develop schedules and activity plans. Ensure that program plans and activities incorporate the observed needs of individual children and youth.
- Implements activities and special events that meet the physical, social, emotional, and cognitive needs of children and youth.
- Role model developmentally appropriate practice and classroom or activity area management techniques.
- Help arrange for and/or serve appropriate snacks or meals where applicable.
- Maintain control of and accounts for whereabouts and safety of children and youth.
- Help prepare, arrange and maintain indoor and outdoor activity areas and materials to accommodate daily schedules.
- Provide parents with daily verbal or written feedback about their child/youth or program activities.
- Participate in conferences with parents and employees.
Sales Support Associate
Accu Reference Medical Lab
Linden, NJ
05.2023 - 09.2023
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
- Met performance standards consistently for answer rate, handle time and service quality.
Teller
TD Bank NA
Woodbridge , NJ
01.2022 - 04.2023
- Maintain confidentiality of bank records and client information.
- Consistently execute appropriate behaviors to deliver Legendary Customer experience in Store
- Conduct needs-based conversations and offer financial solutions to meet Customers’ needs
- Make quality referrals to appropriate partners
- Responsible for meeting individual performance metrics
- Resolve problems independently, escalating more difficult issues to management
- Processes Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits
- Balances Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
- Adheres to safe deposit box procedures/operations and guidelines
- Services both lobby and drive-thru Customers
- Built and maintained client relationships through quality, personalized interactions.
Supervisor
Guaranteed Subpoena Service
Union, New Jersey
02.2012 - 03.2020
- Quality Control
- Analyze, develop, and organize the necessary documentation to ensure clients understand and comply with all servicer requirements.
- Maintain supervision in all scanning and filing compliance with NJ state law
- Make sure clients have provided all necessary paperwork for listed demands.
- Delegate work duties, train and educate the workforce regarding proper work completion and adherence to company standards.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Education
Certificate - Medical Billing & Coding
K&G Career Academy
Elizabeth, NJ05.2033
ABC Certified Wedding Planner CERTIFICATIONS Certified Wedding Planner -
PENN FOSTER CAREER SCHOOL
01.2015
High School Diploma -
Elizabeth High School
Elizabeth,NJ08.2005
Skills
- Goal-oriented
- Processes and procedures
- Work ethic
- Organizational skills
- Collaboration
- Basic math
- Supervision
- Teamwork and Collaboration
Languages
English
Spanish
Timeline
Child and Youth Program Assistant
Department of Navy
12.2023 - Current
Sales Support Associate
Accu Reference Medical Lab
05.2023 - 09.2023
Teller
TD Bank NA
01.2022 - 04.2023
Supervisor
Guaranteed Subpoena Service
02.2012 - 03.2020
Certificate - Medical Billing & Coding
K&G Career Academy
ABC Certified Wedding Planner CERTIFICATIONS Certified Wedding Planner -
PENN FOSTER CAREER SCHOOL
High School Diploma -
Elizabeth High School
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