Yasmaris Washington
Lancaster,PA
Summary
Attentive and detail-oriented Medical Assistant with over 11 years of experience. AAMA Certified Medical Assistant and Phlebotomy Technician (CPT) since 2014. With a Bachelor’s degree in Health Care Management. Looking to grow in my career and make a difference in my community. I have experience in both administrative and clinical duties and a true passion for helping Other. Committed to improving patient outcomes and safety through innovative solutions through a patient-centered approach. Enthusiastically offering a proactive approach to delivering exceptional patient care in a fast-paced environment. Implementing patient education programs, streamlining patient check-in processes, and collaborating with physicians. Working hard to support the needs of my team.
Overview
11
11
years of professional experience
Work History
Patient Coordinator
Penn Medicine Lancaster General Hospital
11.2024 - Current
- Outreaches to patients to address gaps in care in an attempt to help patients reconcile any remaining health care screenings or surveillances.
- Outreaches to new ACO patients to establish long term primary care relationships.
- Outreaches to patients who have not been seen within the prior 18 months at their primary care office and schedules patients accordingly to maintain their Penn Medicine Lancaster General Health Physician (LGHP) relationship.
- Assists practices by utilizing Epic dashboards to remain up to date on all standard outreaches at a site level.
- Maintains accurate documentation of all outreach encounters or attempts.
- Utilizes data from payers and other external organization to improve and perform patient centered outreach.
- Identifies trends in outreach effort success to assist supervisor in coordinating effective patient centered outreach.
- Acquires documentation, from external sources, to ensure an accurate electronic medical record.
- Collaborates with the ACO team to develop new and effective patient centered outreach methods.
- Communicates in a positive, customer service manner with all customers or when using department tools (i.e., telephone, fax, email, voice mail, etc.).
- Exhibits teamwork and excellent customer service skills without exception, at all time for both internal and external customers.
- Works collaboratively with staff, other physician offices, and outside agencies, to resolve patient questions and complaints regarding care coordination issues.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
CMA
PennMedicine Lancaster General Hospital General Hospital (Cardiology / IVU)
11.2023 - 11.2024
- Procedure Scheduling
- Educate patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
CMA
PennMedicine Lancaster General Hospital General Hospital (McCaskey High School Based Health Clinic)
08.2016 - 11.2023
- Perform phlebotomy
- POC Testing
- Patient Education
- Patient Registration
- Teen Sexuality Education
- Implemented care and efficiency improvements to support and enhance office operations.
- Assists medical providers in the procedures
- Address patients inquiries, appointment requests and billing questions.
- Administering Immunizations
- Led team training sessions on regulatory compliance.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient spirometry.
- Oriented and trained new staff on proper procedures and policies.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
CMA
South East Lancaster Health Services
02.2014 - 08.2016
- Perform phlebotomy
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Running INR Clinics
- Performed medical records management, including filing, organizing and scanning documents.
- Running Diabetes educational circles
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answering calls and Triaging
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prior Authorizations (Medications)
- Collected and documented patient medical information such as blood pressure and weight.
- Immunization Administration
- Prepared lab specimens for diagnostic evaluation.
- Injection Administration
- Completed EKGs and other tests based on patient presentation in office.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Central Penn College
Lancaster, PA05.2024
Certified Medical Assistant -
YTI
Lancaster, PA02.2014
Skills
- Caring and empathetic
- Bilingual (LEAP Interpreter)
- CPR Certified (Adults/Pediatric)
- Registration experience
- Insurance verification experience
- Patient care and education
- Attention to detail
- Customer service
- Organizational skills
- Relationship building
- Patient records management
- Medical terminology
- Creative problem solving
- Patient registration
- Documentation
- Quality assurance
- Patient outreach and Follow-up
- Policy compliance
- Goal setting
- Scheduling
- Patient care coordination
- Patient assessment
- Medical data collection
- Patient safety
- New hire training
- Inventory management
- Medical instrument sterilization
- Critical thinking skills
- Multitasking
- Patient satisfaction
- Calm and effective under pressure
- Insurance verifying
- Conflict resolution
- Providing information and resources
- Communicating to patients and families
Timeline
Patient Coordinator
Penn Medicine Lancaster General Hospital
11.2024 - Current
CMA
PennMedicine Lancaster General Hospital General Hospital (Cardiology / IVU)
11.2023 - 11.2024
CMA
PennMedicine Lancaster General Hospital General Hospital (McCaskey High School Based Health Clinic)
08.2016 - 11.2023
CMA
South East Lancaster Health Services
02.2014 - 08.2016
Central Penn College
Certified Medical Assistant -
YTI
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