Summary
Overview
Work History
Education
Skills
BLS Certification
Timeline
Generic

Yasmeen Aburas

Sugar Hill,GA

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Northside Hospital Forsyth. Leveraged strong work ethic and problem-solving skills to exceed employer expectations. Skilled in food safety and customer service, I consistently improved service delivery by focusing on efficiency and team leadership. Track record of ensuring cleanliness, efficiency, and high customer satisfaction in all environments.

Overview

16
16
years of professional experience

Work History

Patient Dining Associate

Northside Hospital Forsyth
08.2022 - Current
  • Identify patients by full name and date of birth. Checking arm bands to make sure I have the right patient.
  • Check diet census for diet order, food allergies and any other restrictions.
  • Take patients meal order.
  • Assist patients with choosing meals appropriate for there dietary needs and restrictions.
  • Deliver patient trays and pick up trays in timely manner.
  • Write tickets for each meal and check census.
  • Patient and food safety.
  • Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
  • Managed time effectively to ensure all tasks were completed promptly.
  • Adhered to safety regulations and guidelines, minimizing potential hazards in the workplace.
  • Participated in staff meetings to provide feedback on operational improvements leading to higher quality standards.


Document Specialist

Superior Staffing Solutions LLC
01.2015 - Current
  • Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
  • Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
  • Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Demonstrated adaptability in meeting evolving business needs, quickly mastering new software tools and platforms as needed.

Training Coordinator

Waffle House
08.2016 - 04.2022
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.

Shift Leader

Babas Gryo and Kabob
05.2013 - 04.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Server

IHOP
01.2021 - 07.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

IHOP
01.2013 - 03.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

IHOP
01.2011 - 01.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service/Customer Service Cashier

Publix
04.2009 - 05.2012
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Redeemed coupons to discount purchases.

Trip Coordinator

Up the River Outfitters
05.2009 - 10.2009
  • Provided exceptional support to travelers during trips, addressing concerns quickly and professionally.
  • Maintained a high level of client satisfaction by consistently delivering well-organized and memorable experiences.
  • Designed customized travel packages that catered to client preferences, resulting in increased repeat business.
  • Enhanced customer satisfaction with detailed pre-trip information and personalized itineraries.

Hostess/Cashier

IHOP
08.2008 - 10.2009
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

Associate of Science - Nursing

University of North Georgia
Gainesville, GA
05.2026

High School Diploma -

North Gwinnett High School
Suwanee, GA
05.2013

Skills

  • Excellent customer service
  • Strong Work Ethic
  • Reliability and punctuality
  • Food safety knowledge
  • Professional Appearance
  • Order taking accuracy
  • Team Leadership
  • Cash Handling
  • Problem-Solving
  • Time Management
  • Customer Engagement
  • Attention to Detail

BLS Certification

Certification for basic life support in responding to breathing and cardiac emergencies in adults, children and infants.

Timeline

Patient Dining Associate

Northside Hospital Forsyth
08.2022 - Current

Server

IHOP
01.2021 - 07.2021

Training Coordinator

Waffle House
08.2016 - 04.2022

Document Specialist

Superior Staffing Solutions LLC
01.2015 - Current

Shift Leader

Babas Gryo and Kabob
05.2013 - 04.2022

Server

IHOP
01.2013 - 03.2014

Server

IHOP
01.2011 - 01.2013

Trip Coordinator

Up the River Outfitters
05.2009 - 10.2009

Customer Service/Customer Service Cashier

Publix
04.2009 - 05.2012

Hostess/Cashier

IHOP
08.2008 - 10.2009

Associate of Science - Nursing

University of North Georgia

High School Diploma -

North Gwinnett High School

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Yasmeen Aburas