Yasmeen Alfadl

Summary

Strategic Customer Success Leader and Bilingual Educator with over a decade of experience across SaaS, Finance, and Healthcare sectors. Expert in scaling high-performance global teams, driving user retention (95%+ NRR), and bridging technical gaps for enterprise clients. Native-level fluency in English and Spanish with a proven track record of managing complex, cross-functional projects in fast-paced international environments.

Overview

years of professional experience

Certification

Work History

Private Spanish Language Tutor

INDEPENDENT PRACTICE

03.2024 - 12.2025

Developed customized curriculum for students, focusing on linguistic fluency and cross-cultural communication.
Leveraged digital learning tools to maintain high engagement, achieving a 100% student retention rate over the tenure.

Senior Customer Success Team Lead

ETURICORP

10.2019 - 02.2024

Scaled a global support team from 5 to 15+ members, overseeing end-to-end recruitment, training, and continuous professional development.
Maintained 95%+ Net Revenue Retention (NRR) by engineering a proactive data-driven account health strategy and identifying at-risk accounts.
Reduced "Time to Value" (TTV) for enterprise clients by 30% by optimizing the onboarding framework and automating key documentation processes.
Served as Primary Product Liaison for iOS/Android beta testing, translating complex customer feedback into actionable engineering tickets for pre-launch resolution.

Client Service Manager

REMOTELINK SOLUTIONS

02.2018 - 07.2019

Managed high-net-worth fee-based accounts in collaboration with financial advisors, ensuring 100% compliance and accuracy in transfers and documentation.
Streamlined administrative workflows, reducing processing times through improved documentation protocols and firm-wide transfers.

Education

M.D. - Human Medicine

La Universidad Científica del Sur

Peru

B.A. - Economics and Marketing

King's College London

England

Skills

Leadership: Global Team Building, Remote Operations, Onboarding & Mentorship

Customer Success: Retention Strategy (NRR/CSAT), Client Advocacy, Data-Driven Problem Solving

Technical: AI Implementation, iOS/Android Beta Testing, ZenDesk, CRM Optimization

Languages: Native-level fluency in English and Spanish (Professional Instruction)