Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasmeen Anderson

Somerset,NJ

Summary

Qualified Patient Services Professional with solid background in patient care and administrative support. Efficiently managed patient scheduling, registration, and coordination, ensuring seamless operations. Demonstrated strong communication and problem-solving skills to enhance patient satisfaction and streamline processes.

Overview

18
18
years of professional experience

Work History

Patient Service Specialist

Kessler Rehabilitation Center
02.2023 - 05.2025
  • Facilitated patient scheduling, optimizing appointment availability and minimizing wait times.
  • Managed patient inquiries and concerns, enhancing overall patient satisfaction and care experience.
  • Conducted regular audits of patient records for compliance with regulatory standards and quality assurance.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Customer Service Representative

Grand Sanitation
04.2015 - 02.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Trained new staff on customer service protocols, enhancing team efficiency and performance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Advocate

LogistiCare Solutions LLC. (MODIVCARE)
05.2019 - 10.2020
  • Advocated for clients' needs, ensuring timely access to transportation services.
  • Resolved complex customer inquiries through effective communication and problem-solving strategies.
  • Collaborated with cross-functional teams to enhance service delivery and client satisfaction.

Shift Manager

Rackson Restaurants Inc
10.2018 - 02.2019
  • Supervised daily operations to ensure efficient workflow and service quality.
  • Trained and mentored staff on customer service standards and operational procedures.
  • Implemented inventory management strategies to optimize stock levels and reduce waste.

Group Home Manager/ Asst. Supervisor / Instructor

Center for Family Support
04.2007 - 07.2012
  • Supervised the implementation and structure of a sensory stimulation room and circuit program for autistic clients
  • Assisted in the management of a staff of 10+ and overall, three shift operation of a group home for four developmentally disabled young women
  • Hired and trained new staff and delegated daily and monthly house responsibilities in a group home
  • Provided on-going hands-on supervision and training to six staff members in an Adult Training Center (ATC) for 21 developmentally disabled, autistic and/or dually diagnosed adults emphasizing the maintenance of Activities of Daily Living (ADL) skills
  • Provided instruction to 10+ developmentally disabled adults utilizing their Individualized Habitation Plan (IHP)
  • Participated in internal and external audits of group home and ATC affairs

Education

Certification - Certified Medical Administrative Assistant

AvTech Institute of Technology
South Plainfield, NJ
11.2022

Skills

  • Appointment Scheduling
  • Insurance Verification & Pre-Authorizations
  • Professionalism and Ethics
  • Weekly Reporting to CBO
  • Collection & Tracking of Co-Pays & Co-Insurance
  • Patient Intake & Registration
  • Phone and Email Etiquette
  • EMR
  • Multitasking & Organization
  • HIPAA Compliance
  • Medical Terminology
  • Conflict Resolution

Timeline

Patient Service Specialist

Kessler Rehabilitation Center
02.2023 - 05.2025

Customer Advocate

LogistiCare Solutions LLC. (MODIVCARE)
05.2019 - 10.2020

Shift Manager

Rackson Restaurants Inc
10.2018 - 02.2019

Customer Service Representative

Grand Sanitation
04.2015 - 02.2021

Group Home Manager/ Asst. Supervisor / Instructor

Center for Family Support
04.2007 - 07.2012

Certification - Certified Medical Administrative Assistant

AvTech Institute of Technology

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