Summary
Overview
Work History
Education
Skills
Timeline
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Yasmeen Barnes

Hampton,NH

Summary

Accomplished Community Liaison Officer with a proven track record at Welcome Holmes Foundation, enhancing community engagement and stakeholder management. Spearheaded initiatives that increased local participation and improved program effectiveness through strategic communication and cultural sensitivity. Expert in community resource knowledge and volunteer management, driving impactful changes and fostering strong community partnerships.

Overview

12
12
years of professional experience

Work History

Community Liaison Officer

Welcome Holmes Foundation
04.2022 - Current
  • Assisted in budget planning and allocation process by providing accurate information on community needs, priorities or potential impact of funding decisions.
  • Monitored and evaluated the effectiveness of existing programs or services by analyzing data, preparing reports and making recommendations for improvement.
  • Increased awareness of available resources by creating and distributing informative materials about programs and services offered.
  • Strengthened community relationships by organizing and hosting regular meetings, workshops, and events.
  • Boosted local engagement with various initiatives through effective communication and collaboration strategies.

Assistant Store Manager

TalkMore Wireless
01.2020 - 04.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Customer Service Representative

Williams Sonoma
03.2017 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Operator

Central Station Monitoring
11.2012 - 03.2017
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.

Education

Bachelor of Science - Business Administration

American InterContinental University
Schaumburg, IL
04.2016

Skills

  • Community Engagement
  • Cultural Sensitivity
  • Volunteer Management
  • Stakeholder Management
  • Fundraising strategies
  • Community Resources
  • Criminal justice knowledge
  • Community Networking
  • Community Partnerships
  • Community resource knowledge
  • Emotional awareness
  • Treatment Planning
  • Staff education and training

Timeline

Community Liaison Officer

Welcome Holmes Foundation
04.2022 - Current

Assistant Store Manager

TalkMore Wireless
01.2020 - 04.2022

Customer Service Representative

Williams Sonoma
03.2017 - 01.2020

Operator

Central Station Monitoring
11.2012 - 03.2017

Bachelor of Science - Business Administration

American InterContinental University

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Yasmeen Barnes