Hi, I’m
Yasmeen ElMansi
New Jersey ,USA
Summary
Driven and results-focused USA citizen Housekeeping Manager with 8+ years of experience in hospitality operations. Proven track record in elevating guest satisfaction by streamlining processes, implementing quality control measures, and building high-performing teams. Recognized for decreasing guest complaints through rigorous quality checks and effective team management. Skilled in budget administration, inventory control and management, reducing guest complaints and staff scheduling, with a collaborative leadership style that consistently exceeds quality standards.
Overview
10
years of professional experience
Work History
Hilton
Housekeeping Manager
10.2021 - Current
Job overview
- Increased Team Efficiency
- Implemented a new scheduling system, improving productivity by 20% and reducing overtime costs.
- Enhanced Guest Satisfaction
- Introduced quality control standards, reducing guest complaints by 15%.
- Optimized Inventory Usage
- Developed an inventory tracking process that cut supply costs by 10%.
- Leadership
- Supervised a 25-member housekeeping, housemen, and maintenance team, coordinating with maintenance and the front desk to promptly address guest needs.
- Process Improvements
- Streamlined housekeeping workflows, ensuring prompt, high-quality service aligned with organizational standards
- Completed schedules
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Placed orders,Inventory
Aimbridge Hospitality
Housekeeping Supervisor
01.2016 - 10.2021
Job overview
- Operational Excellence
- Created shift schedules, managed documentation, and led daily team meetings to ensure smooth operations.
- Guest Support
- Collaborated with the front desk for rapid guest request responses, enhancing the guest experience.
- Standardized Procedures
- Established clear SOPs, promoting consistent quality and reducing errors.
- Resource Management
- Managed ordering of cleaning supplies, and maintaining inventory levels to avoid shortages and overstock.
Sonesta Hotels
Housekeeper&Laundry
02.2015 - 01.2016
Job overview
- Safety and Compliance
- Trained team on equipment handling, ensuring a safe work environment.
- Inventory Management
- Optimized supply usage to reduce waste while ensuring availability for daily operations.
- Daily Maintenance
- Performed detailed cleaning, upheld high sanitation standards, and addressed minor maintenance issues to
Education
Meet Ghamer High SchoolEgypt
High School Diploma
07.1992
Skills
- Management and Leadership
- Supervisory skills
- Staff Training and Development
- Task Delegation
- Team Leadership
- Training and Mentoring
- Scheduling and Planning
- Staff Scheduling
- Reducing overtime by 15%
- Operations and Compliance
- Health and Safety Compliance
- Pest Control
- Laundry Operations
- Ordering Cleaning Supplies
- Supply Inventory Management
- Inventory Monitoring
- Room Inspection
- Problem-Solving
- Customer Service and Relations
- Guest Relations
- Customer Relations
- Inspection and Quality Control
- Room Inspection
- Inspection Skills
- General Skills
- Multitasking
- Creative Thinking
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Citizenship
USA
Egyptian
Timeline
Housekeeping Manager
Hilton
10.2021 - Current
Housekeeping Supervisor
Aimbridge Hospitality
01.2016 - 10.2021
Housekeeper&Laundry
Sonesta Hotels
02.2015 - 01.2016
Meet Ghamer High School
High School Diploma
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