Summary
Overview
Work History
Education
Skills
Timeline
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Yasmeen Garner

Sanford,FL

Summary

Technical support specialist with a strong background in Apple products. Offering a results-driven approach and a knowledgeable communication style.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Authorized to work in the US for any employer.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Alorica
06.2022 - Current
  • Consulted with customers to understand desires and suggest best products to meet their needs
  • Provide superior customer service with all customer interactions
  • Deep understanding of products and services offered; effectively inform and educate customers
  • Assist customers with basic troubleshooting when having issues with website
  • Set high standard by meeting or exceeding customer satisfaction goals.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.

Technical Support Specialist

Concentrix - For Apple
07.2020 - 03.2022
  • Supported multiple devices including cellular phone computers and tablets
  • Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
  • Assist and guide customers with all the required knowledge of the service and products
  • Ensure the customer experience by going above and beyond
  • Thrive on learning about products as they evolve.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems.
  • Walk customer through steps for installing and configuring software

Appointment Specialist

Transform Home Improvements
11.2017 - 04.2020
  • Take calls and provide accurate, satisfactory answers to customers inquiries and other concerns
  • De-escalate situations involving dissatisfied customers, patiently providing assistance and support
  • Call customers to inform them about new products and policies
  • Guide caller through navigating and sometimes troubleshooting the company site, as well as walking caller through step on how to use the products or services
  • Review customer/ client account and information as needed
  • Provide information about billing, shipping,warranties and other account items.
  • Enhanced customer satisfaction by efficiently scheduling appointments and managing cancellations or rescheduling requests.
  • Managed high-volume phone calls, emails, and online inquiries with professionalism and accuracy.
  • Handled confidential client information with discretion, adhering to privacy regulations and company guidelines.

Education

High School Diploma -

Seminole State College of Florida
Sanford, FL
01.2024

Skills

  • Demonstrate products
  • Verbal communication
  • Multitasking
  • Customer Service
  • Active Listening
  • Follow-up skills
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Money handling abilities
  • Microsoft Excel
  • Problem-solving abilities

Timeline

Customer Service Representative

Alorica
06.2022 - Current

Technical Support Specialist

Concentrix - For Apple
07.2020 - 03.2022

Appointment Specialist

Transform Home Improvements
11.2017 - 04.2020

High School Diploma -

Seminole State College of Florida

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Yasmeen Garner