Yasmeen Granados
West Palm Beach,FL
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Epic Forensics and Engineering
02.2025 - Current
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Answering incoming phone calls.
- Inventory of office supplies and equipment and maintaining proper stock levels.
- Perform cleaning duties in the offices as needed.
- Producing reports, composing correspondence, and drafting new contracts.
- Creating presentations and other management-level reports.
- Support Senior Staff by scheduling meetings, taking minutes, and documenting actions to be taken.
- Work independently, coordinating communications, including collaboration with the HR Director for any internal communications and events.
- Arrange all logistics for business and personal travel, including private planes, hotels, cars, dining, activities, itineraries as needed.
- Coordinate and manage a business calendar and contact directory utilizing outlook.
- Prepare a variety of written and printed materials, including emails, correspondence, and documents. Proofread and edit correspondence, prepares meeting minutes, publications, and presentations.
- Perform miscellaneous duties and projects, including personal errands as needed.
- Manages the day-to-day senior and junior staff calendars, including making appointments and prioritizing the most sensitive matters.
- Schedules, travel, meetings, appointments, deadlines, and project/program schedules.
- Coordinates and maintains department meeting calendar and other assigned meetings.
Spa Sales Associate
Hand & Stone
04.2024 - 02.2025
- Promoted to sales associate lead in September
- Meet membership sales goals
- Detailed knowledge of the menu of services and products
- Answering phones, schedule appointment, & file documents
- Uphold spa cleanliness
- Effectively communicate sales, promotion, & service options with clients
- Excellent customer service, while building relationships that last
- Perform various other duties as assigned in
- Enhanced customer engagement through personalized service, fostering strong client relationships.
- Managed point-of-sale transactions, ensuring accurate processing of payments and refunds.
Vet Tech
Paws 2 Help
05.2023 - 05.2024
- Care and maintenance of all medical equipment including laboratory machines, surgical packs, anesthesia machines, and any other tools that are essential to daily operations.
- High-quality client communication on patient updates and questions.
- Obtain accurate vitals, obtain medical histories, and/or note any changes in the patient’s condition to DVM
- Assist DVMs and credentialed veterinary technicians with appointments, prepping patients for surgery and minor procedures, surgical procedures, and pro-actively set up for any procedures or diagnostic tests.
- Implementing innovative technology solutions to streamline patient care and improve operational efficiency in veterinary practice.
- Implement and maintain telemedicine technology to provide remote consultations and support for pet owners, ensuring timely and efficient communication for non-emergency cases.
Medical Assistant
Gastro Health
08.2022 - 04.2023
- Managed patient appointments and insurance payments.
- Interviewed patients for form completion and compiled medical records.
- Maintained an orderly work area and attended staff meetings.
- Trained staff and oversaw patient chart creation and billing.
- Adapting quickly to fill in for different roles within the medical office, ensuring seamless operations and patient care during staff shortages or peak times.
- Identify areas for process improvement and implement changes to streamline patient appointment scheduling and insurance payment processes, ultimately enhancing overall operational efficiency at Gastro Health.
Sales Representative & Cashier
Salon Centre
04.2022 - 08.2022
- Assist customers by providing information and resolving their complaints.
- Greet customers, answer incoming phone calls.
- Stock shelves, sort and reshelve returned items, and mark prices on items and shelves.
- Establish relationships between company and retailers by offering free samples, giving product demonstrations, and attending trade shows.
Front Desk / Sales Representative
Palm Beach Boxing
02.2022 - 06.2022
- Greet guests
- Redirect phone calls to the appropriate department and take down messages.
- Accept all letters and packages, and distribute them to their appropriate departments.
- Monitor, organize and forward emails.
- Meeting Membership & Merchandise sales quota
Unlicensed Care Giver Companionship / Assistant
GG Loving Care
12.2018 - 02.2022
- Provides direct patient care and companionship for elderly clients
- Role consists of daily activities, toileting assistance, continence care, dressing assistance, ensuring safety, travel to and from appointments.
- Additional tasks included but not limited to: data entry, billing, and employee scheduling.
- Plan meetings, write and distribute email, letters, faxes and forms.
- Develop and maintain a filing system
Education
High School Diploma -
Goliath Accademy
West Palm Beach 10-2020
Skills
- Client support
- Detail-oriented data management
- Proficient in computer applications
- Office management
- Microsoft Word
- Time management
- Strong problem solver
- Appointment coordination
- Effective professional communication
- ECW
- IDEXX
- medical terminology
Certification
- Full Specialist License - October 2024
Timeline
Administrative Assistant
Epic Forensics and Engineering
02.2025 - Current
Spa Sales Associate
Hand & Stone
04.2024 - 02.2025
Vet Tech
Paws 2 Help
05.2023 - 05.2024
Medical Assistant
Gastro Health
08.2022 - 04.2023
Sales Representative & Cashier
Salon Centre
04.2022 - 08.2022
Front Desk / Sales Representative
Palm Beach Boxing
02.2022 - 06.2022
Unlicensed Care Giver Companionship / Assistant
GG Loving Care
12.2018 - 02.2022
High School Diploma -
Goliath Accademy