Yasmeen Hall
Lynchburg,VA
Summary
Detail-oriented healthcare professional with 3 years in Telemetry monitoring and 5+ years of customer service experience.Proven ability to manage high-volume environments, maintain accurate records, and deliver compassionate patient support. Seeking Medical office assistant role to leverage clinical knowledge, administrative skills, and team leadership experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Telemetry Monitor Technician
Lynchburg General Hospital
Lynchburg, Virginia
07.2023 - Current
- Monitored cardiac rhythms for 40+ patients per shift, identifying and reporting abnormalities to the nursing staff within seconds to ensure patient safety.
- Communicated critical updates to care teams, demonstrating calm decision making under pressure
- Maintained accurate, real-time documentation in EMR system with 100% compliance to hospital protocols
Tech support rep
Shantel
Lynchburg, Virginia
09.2017 - 04.2020
- Managed 50+ client interactions daily via phone, accurately gathering information to resolve issues on first contact, enhancing customer satisfaction
- Received praise from supervisors for effectively de-escalating concerns and building rapport with diverse customers, contributing to a positive service environment.
- Entered and updated customer data in digital systems, prioritizing confidentiality and accuracy
Shift Leader
Hardees Resturamt
Lynchburg, Virginia
04.2015 - 09.2017
- supervised daily operations and led team of 8-12 in high-volume setting, ensuring customer service met time-sensitive demands
- managed cash, inventory, and shift reports with zero discrepancies, maintaining financial integrity
- scheduled staff and processed timecards while ensuring compliance with company policies and operational standards
- resolved customer's concerns maintaining 95% satifaction scores
Education
High School Diploma -
E.C Glass High School
Lynchburg, VA06-2016
Skills
- Cardiac rhythm analysis
- Vital Signs Monitoring
- Electronic Health Records (EMR)
- HIPAA Compliance
- Medical Terminology
- Fast-paced multitasking
Certification
- BLS certified
Timeline
Telemetry Monitor Technician
Lynchburg General Hospital
07.2023 - Current
Tech support rep
Shantel
09.2017 - 04.2020
Shift Leader
Hardees Resturamt
04.2015 - 09.2017
High School Diploma -
E.C Glass High School