Hi, I’m
Yasmeen McDonald
Philadelphia,PA
Summary
Results-driven professional with a proven ability to deliver high-quality work in fast-paced environments. Strong communication and teamwork skills contribute to achieving organizational goals and providing exceptional service. Committed to continuous learning and adept at managing time and tasks effectively. Adaptable to changing circumstances and consistently recognized for work quality and efficiency.
Overview
11
years of professional experience
1
Certificate
Work History
Hospital of the University of PennsylvaniaPhiladelphia, PA
Environmental Service Aide
02.2023 - 03.2025
Job overview
- Checked supply stock and disbursed cleaning items to closets and maintenance rooms for easy access.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Cleaned and sanitized patient rooms, bathrooms, hallways, and other areas of the hospital according to established policies and procedures.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Emptied trash cans into larger containers located outside of the building.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Performed wall washing, vacuuming, dusting and other housekeeping tasks.
Wills Eye HospitalPhiladelphia , PA
Patient Care Coordinator
01.2018 - 07.2022
Job overview
- Greeted patients in a friendly, professional manner to enhance experience.
- Entered accurate demographic and insurance information into NextGen practice management system.
- Managed task lists from Call Center and physicians, ensuring timely follow-up with patients.
- Answered inquiries via telephone, providing clear and concise information.
- Verified patient insurance and secured necessary referrals or authorizations.
- Coordinated appointments and services outside of Wills for patient convenience.
- Completed pre-certification for testing and procedures promptly, providing authorization details to patients.
- Educated patients on insurance terminology, addressing challenges and referral needs.
Crozer-Chester Medical CenterChester, PA
Medical Receptionist
06.2020 - 01.2022
Job overview
- Informed patients of financial responsibilities prior to rendering services.
- Communicated with patients with compassion while keeping medical information private.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted and checked in patients, updating patient information in computer system.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Performed data entry tasks related to billing and collections procedures.
- Verified insurance coverage for appointments and collected co-payments as required.
- Entered insurance, demographics and health history into patient database.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Temple HospitalPhiladelphia , PA
Lab Transporter/Patient Registrar
08.2016 - 01.2018
Job overview
- Transported specimens, slides, and reports between laboratories for timely delivery.
- Facilitated transportation of equipment and boxed information as needed.
- Assisted laboratory personnel with registrations and filing of paperwork.
- Conducted routine checks on transport equipment to ensure safety and functionality.
- Navigated hospital corridors and elevators efficiently to minimize transport times.
- Delivered messages and documents between departments to enhance communication.
B&L CleaningPhiladelphia, PA
Billing Specialist
02.2014 - 06.2016
Job overview
- Tracked changes in legislation impacting billing procedures and compliance.
- Developed financial reports outlining accounts receivable aging status.
- Performed data entry using accounting software, including QuickBooks.
- Resolved customer inquiries regarding billing, payments, and account status.
- Investigated billing discrepancies and processed refunds promptly.
- Calculated billing charges and submitted claims to insurance companies.
- Provided interdepartmental support to enhance operational efficiency.
- Organized drop and bulk filing systems for improved access and retrieval.
Education
Lower Merion Highschool315 E Montgomery Ave, Ardmore, PA 19003
High School Diploma
06-2016
Skills
- Reliable and friendly demeanor
- Customer service excellence
- Effective communication
- Multi-tasking abilities
- Analytical problem solving
- Team collaboration
- Strong leadership skills
- Organizational proficiency
- Cleaning expertise
- Time management strategies
- Attention to detail
- Problem-solving capabilities
- Adaptability in fast-paced environments
- Safety protocol adherence
- Appointment scheduling efficiency
- Patient education techniques
- Knowledge of healthcare regulations
Certification
- Red Cross First Aid & CPR
Timeline
Environmental Service Aide
Hospital of the University of Pennsylvania
02.2023 - 03.2025
Medical Receptionist
Crozer-Chester Medical Center
06.2020 - 01.2022
Patient Care Coordinator
Wills Eye Hospital
01.2018 - 07.2022
Lab Transporter/Patient Registrar
Temple Hospital
08.2016 - 01.2018
Billing Specialist
B&L Cleaning
02.2014 - 06.2016
Lower Merion Highschool
High School Diploma
Languages
English, Proficient
References
References available upon request.
References
- Stephen Branch; Hospital of University of Penn; (267) 979-6349
- Arthur Long; B&L Cleaning; (215) 768-5849
- Ugene Moss; Crozer-Chester Medical Center; (215) 554-5297
Languages
English, Proficient
References
References available upon request.
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