Yasmeen Moore
Hazlehurst,GA
Summary
Solution focused & team-oriented healthcare professional seeking a career in the Medical Field or in Customer Service to develop further skill sets and become a part of a dynamic team. 7+ years customer service experienced, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Sales Concierge
GuideWell, Florida Blue
10.2024 - 12.2024
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
- Navigated challenging situations with clients calmly and diplomatically, preserving relationships while upholding company policies.
- Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
- Developed strong rapport with clients by maintaining a professional demeanor and ensuring a positive customer experience in each interaction.
- Enhanced team performance by collaborating closely with colleagues and sharing best practices to improve overall productivity.
- Retained existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.
- Answered calls, took messages, and transferred calls to correct individuals.
- Asked pertinent questions to understand customer requirements.
Patient Services Representative
AmerisourceBergen
10.2023 - 03.2024
- Improved patient satisfaction by efficiently managing and coordinating application processing and follow-up care.
- Enhanced communication between patients and healthcare providers, ensuring timely delivery of applications/approvals and denials.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Collaborated with interdisciplinary teams to ensure comprehensive care for each patient, improving overall health outcomes.
- Managed incoming phone calls and directed callers to correct personnel.
- Communicated with patients/providers to gather data and verify information for patient accounts.
- Called insurance companies to ascertain benefits information.
- Verified demographics and insurance information to register patients into the computer system.
- Utilized computer systems such as Outlook, Microsoft Teams, Excel and Salesforce.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Contacted patients on annual renewal dates to offer assistance.
- Offered simple, clear explanations to help clients and families understand the foundations policies.
Provider Enrollment Specialist
Centauri
06.2022 - 04.2023
- Prepared and processed provider enrollments with Medicare and Medicaid in multiple states.
- Monitored credentials and contacted practitioners when expiration dates were nearing.
- Secured competitive advantage in market by establishing exceptional network of care providers.
- Contacted insurance carriers to obtain information regarding denials.
- Assisted clients with completion of applications and paperwork.
- Conversed effectively with various parties on daily basis using polished interpersonal and active listening skills
- Skilled at working independently and collaboratively in team environments.
- Self-motivated, with strong sense of personal responsibility.
Licensed Pharmacy Technician
CVS
04.2018 - 01.2023
- Assisted pharmacists with medication dispensing, reconciling and filing.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Managed customer questions, complaints and provided information regarding availability, strength, and composition of medications to customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Prepared prescription labels with absolute accuracy.
- Evaluated orders to verify dosage, dosage regimen, and quantity to be dispensed.
- Prepared and issued medications for oral and topical administrations for patient use.
- Maintained working inventory within established department guidelines by reviewing stock levels for accurate records.
- Promoted from cashier to Pharmacy Technician within 1 year of employment
Custodian
Killeen Independent School District
04.2017 - 08.2017
- Maintained health and safety protocols by cleaning and sanitizing assigned areas.
- Inspected and maintained surfaces, tools and equipment.
- Updated logs to reflects requisitions done & or any special request completed.
- Managed inventory and maintained orders.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Car Hop
Sonic
08.2015 - 06.2017
- Greeted guests in a polite and friendly manner to establish rapport and provide customer service.
- Entered accurate orders to ensure valued experience.
- Served guests efficiently and timely
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
Education
Associate of Applied Science -
Miller-Motte Technical College
Online02.2022
Medical Billing & Coding - Medical Billing & Coding
Miller-Motte College
Macon, GA02.2022
Skills
- Admissions Processes
- Medicaid Management Information Systems (MMIS)
- Billing & Coding
- Healthcare Knowledge
- Physician Enrollment
- HIPAA Regulations
- Pharmaceutical Sales & Services
- COVID-19 Symptom Screening
- Customer Satisfaction
- Interactive Communication Skills
- Active Listening
- Friendly Attitude
- Payment Processing
- Resolving Complaints
- High-Volume Environments
- Time Management
- Critical Thinking
- Organization and Prioritization
Timeline
Sales Concierge
GuideWell, Florida Blue
10.2024 - 12.2024
Patient Services Representative
AmerisourceBergen
10.2023 - 03.2024
Provider Enrollment Specialist
Centauri
06.2022 - 04.2023
Licensed Pharmacy Technician
CVS
04.2018 - 01.2023
Custodian
Killeen Independent School District
04.2017 - 08.2017
Car Hop
Sonic
08.2015 - 06.2017
Associate of Applied Science -
Miller-Motte Technical College
Medical Billing & Coding - Medical Billing & Coding
Miller-Motte College
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