Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasmeen Rahman

Bessemer,AL

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Patient Transporter

UAB Hospital
03.2025 - Current
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.

Cashier

Loves Travel Stop
02.2024 - 03.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Alorica
09.2020 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Shift Leader

McDonald's
10.2018 - 07.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

High School Diploma -

Bessemer City High School
Bessemer, AL
05-2020

Skills

  • Patient communication
  • Patient safety
  • Patient confidentiality
  • Customer service
  • Patient transport
  • Call center experience
  • Customer relations
  • Call center operations

Timeline

Patient Transporter

UAB Hospital
03.2025 - Current

Cashier

Loves Travel Stop
02.2024 - 03.2025

Customer Service Representative

Alorica
09.2020 - 01.2024

Shift Leader

McDonald's
10.2018 - 07.2020

High School Diploma -

Bessemer City High School

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