Yasmeen Smith
Florence,SC
Summary
Highly trained and professionally qualified professional with experience in customer service, data entry, and billing. Proven capacity to provide comprehensive support for staff, including managing and coordinating projects and processes supporting effective business operations. Highly skilled at creating new relationships and maintaining strong customer relations to generate repeat business. Analytical thinker with the ability to perform well under pressure. Goal- and team-oriented with strong leadership skills and a commitment to team quotas. Articulate communicator and mentor who thrives in results-driven, collaborative environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Benefits Enrollment Specialist
Activus Connect, LLC
09.2022 - 10.2023
- Checked employees' benefits enrollment for accuracy and inputted all data into MMS.
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Greeted customers warmly and pleasantly answered inquiries.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Financial Customer Service Representative
Synchrony Bank
01.2020 - 09.2022
- Delivered an outstanding experience to clients by providing comprehensive and customized banking solutions.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained an organized filing process.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified the accuracy of data entered into the system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Entered numerical data into databases with speed and accuracy using a 10-key pad.
- Created and maintained data entry logs to track data entry activities.
- Followed data entry protocols, rules, and regulations.
- Secured and protected data from unauthorized access by complying with security protocols.
- Updated and maintained customer information, documents, and records.
- Used computer software to store and retrieve data.
- Preserved customer confidence and protect operations by keeping information confidential.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Created spreadsheets for more efficient recordkeeping.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Administrative Coordinator
Conduent
04.2018 - 01.2020
- Leveraged established relationship development processes by identifying steps/strategies necessary to effectively maintain and build relationships with clients
- Initiated adjustments and collaborated with the clients to gather all documentation to proceed in resolving inquires
- Resolved customer issues and problems in a professional manner or refer to appropriate staff to guarantee customer satisfaction and retention.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained office calendars to track important dates and deadlines.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted management with special projects to complete all tasks by deadlines.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Prepared detailed documents and reports in adherence administrative processes.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Monitored and directed incoming mail and prepared outgoing mail.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Created and maintained detailed records of office expenses to accurately predict future budget requirements.
- Developed and implemented organizational systems to streamline daily operations.
- Created presentations and other materials to support organizational activities.
- Collaborated in timely processing of billing and accounts receivables.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Prepared and submitted monthly billing reports to management for financial overview.
- Generated monthly invoices for customers in multiple formats to provide transparency.
Education
Certificate - Medical Unit Secretary
Florence-Darlington Technical College
2018
High School Diploma -
Wilson High School
Florence, SC2011
Skills
- Compiling Statistics
- Project Management
- Collecting Information
- Monthly Closings
- Client Correspondence
- Advanced Excel Spreadsheet Functions
- Maintaining Confidentiality
- Data Integrity
- Business Administration
- Mail Handling
- Database Uploading
- Senior Leadership Support
- Business Development Understanding
- Credit Card Payment Processing
- Lotus Notes
- Customer Relations
- Report Creation
- Order Fulfillment
- Freight Operations
- Staff Training
- Stocking and Replenishing
- Active Listening
- Report Transcription
- Microsoft Excel
- Microsoft PowerPoint
- Service Standard Compliance
- Stockroom Procedures
- Training Development Aptitude
- Conflict Resolution
- Multi-Line Telephone Operation
- Customer Consulting
- Route Dispatch
- Delivery Scheduling
- Medical Terminology Knowledge
- Money Handling Abilities
- Product Promotion
- Reading Comprehension
- Computer Proficiency
- Technical Support
- Clerical Support
- Shipping and Receiving Understanding
- Plates Presentation
- Quality Control
- Product Organization
- Data Entry
- CRM Software
- Regulatory Compliance
- Medical Terminology
- Account Management
- De-Escalation Techniques
Certification
- CMT - Certified Medication Technician
- First Aid/CPR Certified
Additional Information
Accustomed to working in fast-paced environments with the ability to think quickly and handle difficult clients. Strong analytical skills & problem-solving abilities; solid decision-making abilities and sound judgment. Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment. Proficient computer skills in Microsoft Office Suite, department-specific software systems, and web-based applications. Motivated professional offering proficiency in data entry and strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Timeline
Benefits Enrollment Specialist
Activus Connect, LLC
09.2022 - 10.2023
Financial Customer Service Representative
Synchrony Bank
01.2020 - 09.2022
Administrative Coordinator
Conduent
04.2018 - 01.2020
Certificate - Medical Unit Secretary
Florence-Darlington Technical College
High School Diploma -
Wilson High School
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