Detail-oriented Individual equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica
10.2023 - 12.2024
Managed high call volumes while maintaining quality service standards.
Resolved customer complaints by identifying issues and offering solutions.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Sales Chat Agent
Afni
Montgomery, Alabama
12.2019 - 05.2023
Provided accurate product information to enhance customer understanding.
Maintained updated knowledge of products and promotions for effective support.
Explained new products and services to customers.
Resolved customer complaints in a professional manner.
Supply Specialist
U.S Army
Columbus, Ohio
08.2017 - 08.2018
Managed supply chain logistics for military operations and training exercises.
Coordinated inventory control and tracking for various equipment and supplies.
Oversaw the distribution of essential materials to support mission readiness.
Developed and maintained relationships with vendors for timely supply procurement.