Yasmeen Szymanski

-I am a successful customer experience supervisor, consistently exceeding and meeting performance goals in the district. My team and I have increased customer sales and service in our store with a above expectation score of 90% on the district scorecard. we are #1 in the district every week in credit acquisition out of 19 store, top 3 quartile in achieving rewards acquisition and #1 in customer engagement comments.

-I am responsible for championing and maintaining a professional cohesive team culture by leading by example the company's core values with my team.

-I have knowledge in human resources with a background of hiring, training, and retention of the team that I manage. I drive improvement with coaching, feedback, training and recognition to develop team's performance. I have built a culture of engaged and committed associates, which have contributed to our store having one of the highest retention rate in the district

-I Collaborate with other leadership team in the building for the succession plans of the store by being strategic with our plans to drive business results in the areas we are responsible for during our weekly tactical meetings. During the past couple of years I have contributed to our store being top 30 performing store out 665 stores in the company.

• I answered telephone calls to offer office information, answer questions, and direct calls to staff.
• I improved patient satisfaction by efficiently scheduling appointments and managing patient records.
• I Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
• I gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• I used a computer, medical office software, and other technology to keep information organized and up-to-date
• I maintained a working relationship with the medical receptionists at other medical offices or departments

• I assisted patients with daily living activities for enhanced comfort and wellbeing.
• I educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
• I promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• I served as an advocate for each patients needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
• I reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• I conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• I participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• I contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.