Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yasmeen Elmansi

Parsippany,NJ

Summary

Dynamic leader with extensive experience in housekeeping management at Aimbridge Hospitality, adept at enhancing team performance and guest satisfaction through expert scheduling, planning, and supervisory skills. Achieved a substantial decrease in guest complaints by implementing rigorous quality control checks. Skilled in inventory management and fostering positive customer relations, consistently exceeding quality standards. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Experienced housekeeping management professional bringing expertise in budget administration, inventory controls and schedule management. 8+ year record of success in hospitality operations. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Highly-qualified Housekeeping Supervisor offering 7 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Highly-qualified Housekeeping Supervisor offering 7 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

10
10
years of professional experience

Work History

Housekeeping Manager

Aimbridge Hospitality
10.2021 - Current
  • Placed orders for housekeeping supplies and guest toiletries.
  • Managed team productivity and workflow to exceed quality standards.
  • Completed schedules, shift reports, and other business documentation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Managed laundry sorting, washing, drying, and ironing.
  • Worked with front desk to respond promptly to all guest requests.
  • Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
  • Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
  • Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Managed staff of 15 housekeepers.

Housekeeping Supervisor

Aimbridge Hospitality
01.2016 - 10.2021
  • Placed orders for housekeeping supplies and guest toiletries.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Managed team productivity and workflow to exceed quality standards.
  • Communicated repair needs to maintenance staff.
  • Completed schedules, shift reports, and other business documentation.
  • Managed laundry sorting, washing, drying, and ironing.
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Increased employee performance through effective supervision and training.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
  • Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
  • Monitored compliance with all local regulations regarding waste management and sanitation standards.
  • Completed financial tasks by estimating costs and preparing and managing budgets.

Housekeeper and Laundry

Sonesta Hotels
02.2015 - 01.2016
  • Verified cleanliness and organization of storage areas and carts.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Upheld high standards of sanitation in common areas, contributing to inviting atmosphere for guests.
  • Reduced need for deep cleanings by consistently addressing minor maintenance issues.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.

Education

High School Diploma -

Meet Ghamer High School
Egypt
07.1992

Skills

  • Scheduling and Planning
  • Supervisory skills
  • Health and safety compliance
  • Training and mentoring
  • Guest Relations
  • Ordering cleaning supplies
  • Supply Inventory Management
  • Task Delegation
  • Staff Training and Development
  • Staff Scheduling
  • Pest Control
  • Room inspection
  • Laundry operations
  • Problem-Solving
  • Multitasking
  • Inspection skills
  • Team Leadership
  • Creative Thinking
  • Customer Relations
  • Inventory Monitoring

Languages

English
Professional Working
Arabic
Full Professional

Timeline

Housekeeping Manager

Aimbridge Hospitality
10.2021 - Current

Housekeeping Supervisor

Aimbridge Hospitality
01.2016 - 10.2021

Housekeeper and Laundry

Sonesta Hotels
02.2015 - 01.2016

High School Diploma -

Meet Ghamer High School
Yasmeen Elmansi