Yasmenda Serrano
Bronx
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist/ Security Officer
The Osborne Association
09.2018 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored CCTV cameras and alarm systems for security breaches.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
School Safety Officer
City Of New York Police Department
01.2007 - 07.2018
- Conducted regular security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Obtained CPR, First Aid certification in preparation for emergencies.
- Assisted with fire, hazardous material and active-shooter on-campus drills.
- Documented safety and security incidents using preset guidelines and methods.
- Supervised security personnel and provided procedural and situational guidance.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Education
No Degree - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NYSpecial Patrolman Officer - Criminal Justice
New York City Police Academy
New York, NY05.2007
Skills
- Premises Patrols
- Control Crowd
- De-Escalation Techniques
- Critical Thinking
- Visitor Check-In
- Call Answering and Routing
- Facility Safety
- Reception Desk Management
- Organization Skills
- Customer Service
- Schedule Management
Accomplishments
- Successfully completed JMK Safe Crisis training and is a certified trainer.
- Assisted with a 10 year office audit for the company.
- Supervised team of 7 staff members.
Certification
First Aid/CPR/AED Certified
Knowledge of Salesforce, Paylocity and ZenDesk
Special Patrolman for The State Of New York
Workplace Violence Certificate
Workplace Emergencies and Natural Disasters
Certificate
Basic Communication & Conflict Management Skills
Certificate
MS EXCEL Basics & Advanced Certificate
Sexual Harassment Certificate
State Of New York
Apprenticeship Certificate
Languages
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/ Security Officer
The Osborne Association
09.2018 - Current
School Safety Officer
City Of New York Police Department
01.2007 - 07.2018
No Degree - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Special Patrolman Officer - Criminal Justice
New York City Police Academy
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