Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasmene Owings

Portland,OR

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Library Assistant

Killeen ISD
Killeen, TEXAS
10.2020 - 05.2024
  • Organized shelves, book displays, and other library areas according to established guidelines.
  • Returned books to circulation by placing on proper shelves.
  • Answered patrons' questions and assisted in finding materials requested.
  • Assisted in the cataloging of new books and materials.
  • Greeted patrons upon entrance to library and offered assistance with needs or issues.
  • Maintained accurate records of circulation activities including check-ins and outs and overdue items.
  • Handled daily tasks, facility maintenance and security to support staff members.
  • Conducted inventory of library collections on a regular basis.
  • Prepared and maintained displays and displayed cases.
  • Answered phones to respond to patron inquiries or direct calls appropriately.
  • Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
  • Performed basic computer troubleshooting and maintenance tasks.
  • Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
  • Provided reference and reader's advisory services to library patrons.
  • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
  • Enforced current library policies fairly with patrons.
  • Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
  • Processed payments from patrons for fines or fees associated with their accounts.
  • Maintained accurate library records for inventory of periodicals and books.
  • Researched information related to patron inquiries using print resources or online databases.
  • Operated networked and standalone PCs, photocopier, fax machine, and scanner.
  • Processed interlibrary loan requests for patrons.
  • Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
  • Verified and documented inter-library loans in computer system.
  • Prepared reports summarizing circulation data trends or usage statistics.
  • Oversaw check-in and check-out process of library books and materials at circulation desk.
  • Located books and periodicals for patrons.
  • Opened and closed library during specified hours and secured library equipment.
  • Maintained records of items received, issued and returned.
  • Delivered and retrieved items to and from departments by hand or push carts.
  • Kept watchful eye on front desk to encourage protected library environment.
  • Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
  • Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library and removing out-of-date items.
  • Inspected returned books for condition and due-date status and computed fines.
  • Answered routine inquiries and referred patrons to librarians.
  • Lent, reserved and collected books at circulation desks and processed for inter-library loans.
  • Entered and updated patrons' records on computers.
  • Instructed patrons on using reference sources, card catalogs and automated information systems.

Sales Associate

Catherine's Plus Sizes
Harker Heights, TX
01.2015 - 01.2020
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Collected payments and provided accurate change.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Organized stockroom shelves according to size, color or style.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Processed transactions using a point-of-sale system.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used technology resources to assist customers in locating and selecting items.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Increased purchase amounts by cross-selling with similar products.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended, selected and located merchandise based on customer desires.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Computed purchases and received and processed cash or credit payment.
  • Described merchandise and explained use, operation and care.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.
  • Bagged or packaged purchases and wrapped gifts.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Prepared merchandise for purchase or rental.
  • Maintained records related to sales for store management.

In Home Health Care

Thompson Family
Killeen, TEXAS
09.2015 - 09.2019
  • Coordinated with physicians, nurses and other healthcare professionals to ensure quality patient care.
  • Provided companionship services such as reading books or playing games with the client.
  • Assisted clients in taking prescribed medications as ordered by their physician.
  • Ensured safety of patients by using appropriate body mechanics when transferring them from bed to wheelchair or chair.
  • Provided emotional support for clients who are facing difficult life situations.
  • Responded promptly to all requests from family members regarding client's health status.
  • Observed changes in patient behavior or appearance that may indicate a need for further medical attention.
  • Conducted weekly assessments of clients to assess any changes in condition or health status.
  • Prepared meals according to dietary guidelines provided by a nutritionist or dietitian.
  • Performed wound care procedures such as changing dressings or applying topical ointments.
  • Developed individualized plans of care to meet the specific needs of each client.
  • Maintained accurate records of client's medical history, treatments and progress notes.
  • Monitored vital signs such as blood pressure, temperature and pulse rate.
  • Organized activities for clients to promote physical activity and socialization opportunities.
  • Provided daily assistance with bathing, grooming, dressing and mobility needs.
  • Assisted with light housekeeping tasks including laundry, vacuuming and meal preparation.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Prepared meals and snacks to meet individual nutritional requirements.
  • Assisted with client personal care needs to foster independence and well-being.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Arranged medications and dispensed prescribed doses at scheduled intervals.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Assisted patients with personal care to alleviate burden on family members.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Gauged and documented patient responses to interventions and treatments.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Documented patient status and reported changes in care needs.
  • Provided entertainment and companionship through conversation, reading, and board games.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Provided patients and families with emotional support and instruction.
  • Assisted clients with proper exercises and rehabilitation.

Education

High School Diploma -

Vacaville High School
Vacaville, CA
06-1998

Skills

  • Reading Programs
  • Cataloging of Materials
  • Literary Knowledge
  • Telephone Etiquette
  • Patron Registration
  • Material Shelving
  • Processes and Procedures
  • Skilled Researcher
  • Sorting and Processing Donations
  • Research Assistance
  • Digital Archiving

Timeline

Library Assistant

Killeen ISD
10.2020 - 05.2024

In Home Health Care

Thompson Family
09.2015 - 09.2019

Sales Associate

Catherine's Plus Sizes
01.2015 - 01.2020

High School Diploma -

Vacaville High School

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Yasmene Owings