Yasmie Smith
Florence,SC
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Personal Loan Specialist
OneMain Financial
03.2021 - Current
- Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
- Developed strong relationships with customers, fostering trust in our services and increasing repeat business.
- Improved loan approval rates by conducting thorough applicant evaluations and credit assessments.
- Served as a liaison between applicants and internal departments, streamlining communication channels during the loan process.
- Achieved high levels of customer satisfaction by consistently exceeding expectations in timeliness of response and issue resolution.
- Negotiated favorable terms for clients, securing competitive interest rates and flexible repayment options whenever possible.
- Collaborated with the sales team to develop targeted marketing strategies for personal loan products.
- Ensured compliance with federal regulations and company policies throughout all stages of the loan process.
- Increased loan volume by identifying new business opportunities through networking events and community outreach efforts.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Educated borrowers on available loan options, empowering them to make informed decisions about their financial future.
- Contributed to team success by consistently meeting and exceeding personal performance targets, such as loan volume and customer service ratings.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Finance Manager
AutoMoney Title Loans
02.2017 - 03.2021
- Process payments, greet customer, build repor, answer any questions or concerns relating to account, process loans, process renewal, appraise vehicle, check disbursement, insurance verification, upsell products and services, generate revenue, cash handling, nightly numbers and goals.
- Reviewed documentation and identified financial discrepancies where applicable.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Mentored junior finance staff, fostering professional development and strong team dynamics.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
- Evaluated and negotiated contracts to procure favorable financial terms.
General Manager
TitleMax Of Mullins
07.2011 - 02.2017
- Plan, monitor and maximize retail budgets and product inventory, purchasing and sales
- Work closely with regional managers and store owners to coordinate and determine the most cost-effective marketing and hiring strategies, and align their particular franchise with a retailer's parent business philosophy
- Use company software to draft proposals, recruit employees and research
- Also, help generate sales leads
- Attempt to sell new products.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Customer Service Representative
Allstate Insurance Company
12.2010 - 07.2011
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Customer Service Specialist
TJ MAXX
08.2010 - 12.2010
- Upsell retail products and goods, such as equipment, clothes, cars or car parts, etc
- Also, work with customers to find what they want, ensure a smooth sales process and process transactions.
Education
Bachelor of Arts - Human Resources Management
Strayer University
Columbia03.2025
Associate of Arts - Criminal Justice
Florene Darlington Technicall College
Florence, SC05.2017
General Education - High School Diploma
Lake City High School
Lake City, SC01.2007
Skills
- Patirence
- Attentiveness
- Clear Communication Skills
- Working Knowledge of
- Order Entry
- Purchasing
- Research
- Upselling
- Administrative Experience
- Teaching
- Office Management
- Insurance Verification
- Pricing
- Store Management Experience
- Accounts Receivable
- Recruiting
- Leadership
- Microsoft Outlook
- Bookkeeping
- Interviewing
- Title Examination (10 years)
- Typing (10 years)
- Loan structuring
- Goal-Oriented
- Loan Servicing
- Collections experience
- Loan Origination
- Loan Closing
Personal Information
- Work Permit: Authorized to work in the US for any employer
Timeline
Personal Loan Specialist
OneMain Financial
03.2021 - Current
Finance Manager
AutoMoney Title Loans
02.2017 - 03.2021
General Manager
TitleMax Of Mullins
07.2011 - 02.2017
Customer Service Representative
Allstate Insurance Company
12.2010 - 07.2011
Customer Service Specialist
TJ MAXX
08.2010 - 12.2010
Bachelor of Arts - Human Resources Management
Strayer University
Associate of Arts - Criminal Justice
Florene Darlington Technicall College
General Education - High School Diploma
Lake City High School
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