Yasmilka Pena Disla

• Directed daily service operations for YPD Better Services Inc.
• Ensured workflow compliance with company procedures and service standards, maintaining operational integrity.
• Coordinated scheduling, training, and inventory control to optimize resource allocation.
• Supported staff scheduling, assignments, and coverage across service teams.
• Trained staff on processes, expectations, and customer service practices.
• Recruited, hired and trained crew members in the application of projects, customer relations, and customer service.
• Managed client requests, intake, and follow-up communication to enhance client experience.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Performed cost analysis for various projects to determine budget requirements.

• Developed cosmetic formulations for skincare, color cosmetics, and personal care products.
• Assessed ingredient compatibility and performance to optimize formulation trials.
• Sourced raw materials for new formulations and enhanced existing formulas.
• Ordered raw materials from suppliers to support production needs.
• Maintained updated inventory for testing results to ensure availability of necessary materials.
• Tracked and created internal codes for the materials.
• Conducted calibrations of balance, made IR residues and PH testing.
• Set up the meetings and request materials with the vendors.
• Negotiate better prices of the raw materials.
• Searched databases for patents and resource information.

• Performed particle size and ash analysis to ensure compliance with quality standards.
• Calibrated laboratory instruments such as scales to ensure accuracy.
• Conducted Naturex laboratory testing on raw materials and finished ingredients.
• Prepared samples for pH, moisture, and sensory analysis in Naturex QC lab.
• Oversaw sensory tests for raw material and finished product.
• Evaluated test data to confirm product specifications and pinpoint areas for improvement.
• Communicated nonconforming results to supervisors and production teams.
• Trained junior staff members on laboratory techniques, safety protocols and standard operating procedures.
• Reviewed SOPs, work instructions, and batch records for accuracy and completeness before submission for approval.

• Collected and tested samples of raw materials (vegetables, oils, films, seasonings) to ensure quality for receiving.
• Conducted and documented testing of raw materials, packaging, in-process, and finished products to verify compliance with specifications; communicated results to supervisors and managers.
• Inspected lines of finished product samples for test (%salt/seasoning, Moisturizers, Fat, FFA and Peroxide values).
• Conduct environmental test(Allergen swabs and Gluten Swabs).
• Calibrated and tested lab equipment to ensure accuracy of data collection.
• Conduct GMP and Food Safety training for staff.

Performed data entry tasks