Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Yasmin Abdulahi

Lilburn,United States

Summary

Highly experienced in leading sales teams and driving revenue growth. Familiar with developing effective sales strategies, coaching team members, and exceeding sales targets. Strengths lie in strong leadership skills, negotiation techniques, and the ability to inspire team members towards achieving common goals. Previous roles have resulted in significant improvement in team performance and overall sales results.

Overview

7
7
years of professional experience

Work History

Team Lead Sales Associate

Academy Sports And Outdoors
Snellville, GA
07.2023 - Current
  • Monitored individual and team performance metrics, identifying areas for improvement and implementing corrective actions accordingly.
  • Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
  • Maintained accurate records of all transactions using point-of-sale software.
  • Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
  • Monitored sales team performance and provided constructive feedback.
  • Facilitated ongoing training sessions to keep the team up-to-date on industry trends, product enhancements, and best practices in selling techniques.
  • Produced sales documents, finalized deals and filed records.
  • Created reports on monthly sales performance for executive review.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Maintained detailed records of all customer transactions in the company's database system.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Identified customer needs by asking questions and advising on best solutions.

Head Cashier

Yasmin Discount Pharmacy
Stone Mountain, GA
04.2021 - 06.2023
  • Kept drawer currency sorted, wrapped, and organized
  • Managed checkout area and observed customer and cashier interactions, intervening to resolve disputes or provide information
  • Conversed with customers about experiences, needs, and upcoming promotions to maximize brand loyalty
  • Listened to customer complaints, resolving most issues and escalating complex concerns to assistant manager for resolution
  • Opened up and operated cash register to relieve long lines at peak times
  • Processed daily receipts for purchases, refunds, and exchanges
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Analyzed sales data to identify trends in customer purchasing behavior that could be used to optimize inventory selection and pricing strategies.
  • Answered phone calls to assist customers with questions and orders.
  • Processed both cash and card purchases and returns.
  • Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.

Front Desk Medical Receptionist

Memorial Drive Family Medicine
Stone Mountain, GA
05.2018 - 03.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Verified patient demographics, entered data into electronic health record system and provided support to physicians.
  • Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
  • Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Updated and maintained databases with current information.

Education

BBA - Business Administration

Atlanta Metropolitan State College
Atlanta, GA

High School Diploma -

Brookwood High School
Snellville, GA

Skills

  • Microsoft Office(Word, Powerpoint, Excel, etc)
  • Accounting and Billing Software
  • Critical thinking and problem solving
  • Data analysis
  • MIS(Management information systems)
  • Great teamwork and leadership
  • Team managment
  • Sales analysis
  • Billing and Payment Processing
  • Risk management
  • Portfolio management
  • Financial modeling

References

References available upon request.

Timeline

Team Lead Sales Associate

Academy Sports And Outdoors
07.2023 - Current

Head Cashier

Yasmin Discount Pharmacy
04.2021 - 06.2023

Front Desk Medical Receptionist

Memorial Drive Family Medicine
05.2018 - 03.2021

BBA - Business Administration

Atlanta Metropolitan State College

High School Diploma -

Brookwood High School

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