Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasmin Batten

Atlanta,Georgia

Summary

Dynamic Account Analyst with TSI Services, skilled in data interpretation and complaint resolution. Proven track record of enhancing client relationships and exceeding service standards. Proficient in advanced Excel and audit management, consistently delivering accurate insights and fostering effective communication to drive business success.

Overview

3
3
years of professional experience

Work History

Account Analyst

TSI Services
07.2022 - 08.2024
  • Forecasted account needs and metrics based on market and product data.
  • Developed and maintained successful business partnerships to address and proactively manage service issues.
  • Interacted professionally with clear, intentional communication, and set appropriate expectations on timeline of deliverables.
  • Participated in regularly scheduled feedback and information exchange sessions with key business partners.
  • Supported Account Manager with incoming inquiries from existing clients.

Customer Service Representative

Convergent USA
01.2022 - 06.2022
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Contacted customers and third party payers to pursue payments.
  • Updated [Software] spreadsheets with tracking data.

Data Entry Clerk

Prosper
07.2021 - 01.2022
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Completed data entry tasks with accuracy and efficiency.
  • Created and maintained data entry logs to track data entry activities.

Education

High School Diploma -

D.M Therrell High School
Atlanta,Ga
05-2017

Skills

  • Sales support
  • Data interpretation
  • Advanced Excel
  • Audit management
  • Debt management
  • Scheduling
  • Complaint resolution
  • Account updating
  • Typing Speed
  • Telecommunication Skills
  • Microsoft Office/Google Doc
  • Error identification
  • Document processing
  • Verifying data accuracy
  • Data transcription

Timeline

Account Analyst

TSI Services
07.2022 - 08.2024

Customer Service Representative

Convergent USA
01.2022 - 06.2022

Data Entry Clerk

Prosper
07.2021 - 01.2022

High School Diploma -

D.M Therrell High School

Similar Profiles

CREATE PROFILE