Yasmin Borja
Del Valle,USA
Summary
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in a medical assistant role.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Central Austin Dermatology and Aesthetics
04.2024 - Current
- Attend patients on the phone and in person
- Coordinate and organize appointments and documentation to facilitate patient care
- Greet and welcome all new patients and visitors to the facility
- Present forms and provide assistance needed by patients to complete
- Collect payments
- Answer telephone promptly and in a polite professional manner
- Monitor providers scheduling to maximize efficiency
- Obtain and enter accurate demographic information into EMR
- Reminder calls and reschedule appointments when necessary
- Act as a liason for the patients and practice
- Direct all calls to other departments as needed
- Create tasks from patients requests
Referral Specialist I
Superior Health Plan
01.2020 - 08.2022
- Assist in monitoring utilization of medical services to assure cost effective use of medical resources through processing prior authorizations
- Initiate authorization requests for outpatient and inpatient services in accordance with the prior authorization list
- Route to appropriate staff when needed
- Verify eligibility and benefits
- Answer phone queues and process faxes within established standards
- Data enters authorizations into the system
Pre Imaging Representative
ARA Diagnostic Imaging
08.2017 - 06.2020
- Pre-Imaging Services functions included
- Scheduling, Imaging Library and confidential records
- Spent a significant portion of the day communicating directly with customers, via telephone, to schedule appointments according to established guidelines
- Communicates with patients or referring physicians to schedule exams and gather all pertinent data
- Processes patient images for delivery to patients or referring physicians
- Responsible for maintaining and preparing confidential records on new and existing patients
Operations Specialist
Epic Health Services
11.2014 - 07.2017
- The Operations Specialist provides data entry and clerical support functions for the branch
- Additionally, the OS serves as HR Liaison as it relates to onboarding new hires
- Provides support to the Human Resources administration function within the branch
- Creation and maintenance of all employee personnel files
- Verification and maintenance of employee credentials and licensure (professional staff)
- Coordination of the hiring process and documentation of employment changes
- Assists with the coordination of employee benefits enrollment and utilization
- Maintains confidentiality of all employee/client records and information
- Ensures confidentiality is maintained for all Epic patients and employees
- Filing of documentation/records
- Assist in answering all incoming calls for Epic and accurate messages passed to appropriate staff
- Performs special projects and administrative supports duties as assigned
Education
High School Diploma -
Cedar Creek High School
01.2014
Skills
- Time management
- Anatomy knowledge
- ICD-9
- Listening skills
- Attention to detail
- Customer service
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Team collaboration
- Appointment scheduling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Additional Information
- General computer skills
- Highly dependable
- Taking responsibility
- Bilingual English/Spanish (read, write, speak)
- Excellent communication skills
- Positive mentality
- Team work
- Computer Skills (type45wpm)
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Central Austin Dermatology and Aesthetics
04.2024 - Current
Referral Specialist I
Superior Health Plan
01.2020 - 08.2022
Pre Imaging Representative
ARA Diagnostic Imaging
08.2017 - 06.2020
Operations Specialist
Epic Health Services
11.2014 - 07.2017
High School Diploma -
Cedar Creek High School
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