Yasmin Bracy
Columbia,MD
Summary
Professional problem solver with comprehensive experience in addressing complex issues and delivering impactful solutions. Strong focus on collaboration and adaptability, ensuring efficient teamwork and responsiveness to changing needs. Skilled in conflict resolution, critical thinking, and effective communication, consistently driving results and reliability.
Overview
22
22
years of professional experience
Work History
Inbound Problem Solver
Amazon
08.2020 - 06.2024
- Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
- Actively participated in ongoing training programs focused on enhancing problem-solving skills and staying current with industry trends.
- Assisted in the development of standardized procedures for handling common inbound issues, streamlining problem-solving processes.
Housekeeping Supervisor
P.Riggins & Riggins
08.2013 - 08.2020
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training
Director
Community Services Foundation
09.2014 - 06.2016
- Provided one-on-one support to students struggling with coursework, resulting in significant improvement in their academic performance.
- Developed strong relationships with parents through regular communication on their children''s progress, fostering parental involvement in education.
- Improved student engagement by implementing creative teaching strategies tailored to individual learning styles.
Housekeeper
Whole Foods Market Inc
09.2014 - 06.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
Janitor
John Hopkins Applied Physics Lab
11.2006 - 12.2011
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Stocker
Big Lots
07.2007 - 11.2011
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Telemarketer
Opinion Access
06.2002 - 08.2006
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Education
GED -
Howard Community College
Columbia, MD02-2005
Skills
- Problem analysis
- Assertiveness
- Pallet jack operation
- Data interpretation
- Decision-making
- Excellent communication
- Organizational skills
- Time management
- Adaptability
- Task prioritization
Timeline
Inbound Problem Solver
Amazon
08.2020 - 06.2024
Director
Community Services Foundation
09.2014 - 06.2016
Housekeeper
Whole Foods Market Inc
09.2014 - 06.2016
Housekeeping Supervisor
P.Riggins & Riggins
08.2013 - 08.2020
Stocker
Big Lots
07.2007 - 11.2011
Janitor
John Hopkins Applied Physics Lab
11.2006 - 12.2011
Telemarketer
Opinion Access
06.2002 - 08.2006
GED -
Howard Community College
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