Summary
Overview
Work History
Skills
Timeline
Generic

Yasmin Bryant

Iowa City,IA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Brand Ambassador

MKTG
06.2023 - Current
  • Provided detailed reports on promotional activities and sales results.
  • Gathered customer feedback for product development purposes.
  • Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
  • Maintained an up-to-date knowledge base on current industry developments.
  • Provided customer service support during promotional events or when needed.
  • Promoted positive company image through superior customer service experiences.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Leveraged smartphones, tablets and CRM systems to manage and document daily activities.
  • Cleaned and organized spaces to maintain neat promotional spaces.
  • Gave out product samples, coupons and pamphlets to encourage sales.
  • Put together eye-catching displays to attract potential customers and encourage questions.

Customer Service Representative

Tata consultancy services
Coralville, IA
04.2021 - 12.2022
  • Provided detailed reports on promotional activities and sales results.

  • Conversed with customers to share information about products and services.
  • Promoted positive company image through superior customer service experiences.
  • Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
  • Shared feedback and ideas with management to improve processes.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Cleaned and organized spaces to maintain neat promotional spaces.
  • Gave out product samples, coupons and pamphlets to encourage sales.

Sales Associate

The Children's Place
Coralville, IA
02.2018 - 08.2021
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Operated cash register, collected payments and provided accurate change.

C-Sharp CSR 1

Maximus
Coralville, IA
06.2019 - 09.2019
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Assisted hotel guests with check in and out procedures courteously.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.

Skills

  • Credit Card Payment Processing
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Upselling Products and Services
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Customer Service
  • Inbound and Outbound Calling
  • Retail Sales Customer Service

Timeline

Brand Ambassador

MKTG
06.2023 - Current

Customer Service Representative

Tata consultancy services
04.2021 - 12.2022

C-Sharp CSR 1

Maximus
06.2019 - 09.2019

Sales Associate

The Children's Place
02.2018 - 08.2021

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Yasmin Bryant