Yasmin Cerna Hernandez
Cleveland
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
PS Executive Centers
04.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through preparing crucial documents.
Universal Admin
Telvista
07.2021 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Evaluated existing contracts for potential improvements or renegotiation, resulting in budget savings without compromising quality standards.
- Followed established procedures to enter and process data correctly.
Energy Consultant
Revenue Group
07.2020 - 06.2021
- Assisted clients in navigating the complex process of applying for and securing government incentives, tax credits, and rebates to offset the cost of energy efficiency improvements.
- Leveraged sales CRM software platform to track and notate sales interactions and follow up activities.
- Evaluated renewable energy options for clients and provided recommendations on potential investments based on return projections.
- Negotiated favorable contracts with utility providers, securing cost savings for clients.
Debt Collector
National Enterprise Systems
09.2019 - 05.2020
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Education
High School Diploma -
Facing History New Tech
Cleveland, OH05-2016
Skills
- Fluent bilingualism
- Customer service
- Office administration
- Database entry
- Invoice processing
- Documentation and recordkeeping
- Computer Software and Application Knowledge
- Legal terminology
- Data entry
- Calendar management
- Mail handling
- Can type 60 WPM
Certification
Licensed Notary Public
Languages
Spanish
Professional Working
Timeline
Administrative Assistant
PS Executive Centers
04.2024 - Current
Universal Admin
Telvista
07.2021 - 11.2022
Energy Consultant
Revenue Group
07.2020 - 06.2021
Debt Collector
National Enterprise Systems
09.2019 - 05.2020
High School Diploma -
Facing History New Tech
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