Yasmin Chico
Miami,FL
Summary
Dynamic professional with a strong background in hospitality and customer service, recognized for exceptional relationship building and effective communication. Proven ability to adapt to change and solve problems creatively, ensuring a positive experience for clients while managing tasks efficiently. Skilled in appointment scheduling and patient insurance handling.
Overview
7
7
years of professional experience
Work History
Waitress
Tap 42
Miami, FL
01.2021 - Current
- Prepared checks accurately and processed payments promptly.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Assisted other wait staff members in times of heavy customer traffic.
- Communicated daily specials to customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Developed positive relationships with regular customers through friendly conversation.
- Recognized by management for providing exceptional customer service.
Receptionist
AA south Florida dentistry
Miami , FL
01.2018 - 12.2020
- Scheduled and confirmed appointments and meetings for management team.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Greeted visitors and provided them with assistance.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Updated, maintained, and managed customer data information in our systems.
- Assisting doctor with patient arrival, room set-up, resetting, and disinfecting instruments.
- Handling patient insurance. Guiding, assisting in coverages.
- Answering over 50 plus customers a day via phone and 30 plus emails daily.
- Accurate input on medical supply orders from vendors, ensuring time effective arrival of supplies for scheduled surgeries.
Education
High School Diploma -
Miami Sunset Senior High School
Miami, FL05-2018
Some College (No Degree) - Criminal Justice
Miami Dade College
Miami, FLSkills
- Professional demeanor
- Problem solving
- Task prioritization
- Adaptability to change
- Positive and professional
- Creative problem solving
- Relationship building
- Hospitality experience
- Effective communication
Languages
English
Professional
Spanish
Limited
Timeline
Waitress
Tap 42
01.2021 - Current
Receptionist
AA south Florida dentistry
01.2018 - 12.2020
High School Diploma -
Miami Sunset Senior High School
Some College (No Degree) - Criminal Justice
Miami Dade College
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