Yasmin Coleman
Richmond,VA
Summary
Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills. Well-adjusted in working with both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average skills in information technology and social media.
Overview
2026
2026
years of professional experience
Work History
Customer Care Representative
Walmart
2024 - Current
- Resolved customer inquiries and issues through effective communication and product knowledge.
- Collaborated with team members to enhance customer satisfaction and improve service delivery.
- Maintained accurate records of customer interactions using CRM software for efficient follow-up.
- Trained new representatives on company policies, procedures, and best practices for customer care.
Personal Shopper
Walmart
2022.02 - Current
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Scanned items when pulling from shelves to update system stock information.
- Assisted teammates with daily tasks during peak periods.
- Listened to customer needs to identify and recommend best products and services.
- Suggested comparable products to replace out-of-stock items.
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Maintained accurate records of all purchases made by customers.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Inspected returned merchandise for damage or defects before placing it back on display.
Childcare Provider
Self Employed Services
2018.06 - 2022.11
- Prepared meals, snacks, and refreshments for children according to dietary needs and restrictions.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors, and related issues.
- Assisted children in development of social, communication and problem-solving skills.
- Communicated with parents about daily activities and any concerning behaviors.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Planned and implemented engaging activities to encourage creativity and expression. Organized and planned age-appropriate reading, crafts and music lessons.
- Maintained safe play environment.
Education
Business Administration And Management - undefined
J Sergeant Reynolds Community College
Richmond, VASkills
- Brand Understanding
- Knowledgeable computer skills
- Purchase Recommendations
- Flexible Schedule
- Upbeat and Outgoing Attitude
- Customer Service
- Attention to Detail
- Interpersonal Skills
- Task Prioritization
- Time Management
- Problem-solving abilities
- Adaptability
- Analytical Skills
Timeline
Personal Shopper
Walmart
2022.02 - Current
Childcare Provider
Self Employed Services
2018.06 - 2022.11
Business Administration And Management - undefined
J Sergeant Reynolds Community College
Customer Care Representative
Walmart
2024 - Current