Summary
Overview
Work History
Education
Skills
Timeline
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YASMIN CORDOVA

Clemmons,NC

Summary

Highly motivated, with the desire to take on new challenges. Strong work ethics, adaptability and exceptional interpersonal skills. Ability to work unsupervised and quickly master new skills and opportunities. Consistent Account Advisor offering expertise in client relations, sales management and prospecting. Resilient professional with strong entrepreneurial initiative and drive to succeed paired with 3 years of comprehensive experience generating new sales and analyzing key account metrics. In-depth knowledge of market trends and best practices.

Overview

11
11
years of professional experience

Work History

Customer Accounts Advisor

Aarons Furniture Store
11.2021 - Current
  • Coordinate with Account Managers and Sales Executives to achieve sales objectives
  • Maintain accurate and complete customer account information
  • Assist in determining pricing quotes for customers
  • Coordinate with Account Mangers in determining new business opportunities with potential customers
  • Provide responses to customer inquiries in a professional manner
  • Resolve customer issues/concerns in a timely manner
  • Ensure customer satisfaction by providing high quality customer service
  • Support and manage existing customer accounts
  • Provide daily support of business operations to customers
  • Identify business initiatives and improvements
  • Prepare business presentations and reports for customers
  • Manage change requests for customer accounts
  • Ensure consistency and accuracy of customer account deliverables.

Customer Service Representative

Aarons Furniture Store
05.2013 - 07.2020
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Parkland High School
Winston Salem, NC
01.2013

Skills

  • Upbeat and Positive
  • Multi-tasking / Prioritization
  • Building Customer Trust and Loyalty
  • Efficient Call Documentation
  • Bilingual in Spanish

CRM software proficiency

Industry Awareness

Teamwork and Collaboration

Customer Service

Problem-Solving

Problem-solving abilities

Multitasking

Timeline

Customer Accounts Advisor

Aarons Furniture Store
11.2021 - Current

Customer Service Representative

Aarons Furniture Store
05.2013 - 07.2020

Parkland High School

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YASMIN CORDOVA