Yasmin Corral
Boston,MA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Accounting
Mercedes Benz Of Boston
07.2023 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Used advanced software to prepare documents, reports, and presentations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Evaluated and improved financial records to make important business decisions.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
- Tracked funds, prepared deposits and reconciled accounts.
- Collected and reported monthly expense variances and explanations.
Warehouse Associate
RBM Of Atlanta
03.2021 - 05.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as [Number] pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Entered quantity received against purchase order in computer system.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Performed general housekeeping and cleaning tasks.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Completed cycle counts and monthly inventory.
Customer Service Concierge
RBM Of Atlanta
10.2018 - 02.2021
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Maintained accurate and up-to-date records of guest information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Managed check-in and check-out procedures for guests.
- Assisted guests with variety of services and local attraction information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated and coordinated transportation services for guests.
- Assisted with luggage handling, valet services and concierge services.
Office Assistant
Harcon Construction
05.2018 - 09.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad hoc projects.
- Monitored and tracked budgets and expenses.
- Coordinated travel arrangements for staff members.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Scheduled and coordinated travel arrangements for office staff members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
Concrete Finisher
Harcon Construction
07.2017 - 05.2018
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Created specific finishes on poured concrete.
- Shoveled materials such as dirt, gravel, and asphalt.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Wore correct clothing and protective equipment for jobs.
- Mixed, spread, and patched concrete to specifications.
- Routinely lifted and moved items weighing up to [Number] pounds.
- Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms.
- Applied concrete fabrication techniques to achieve desired project specifications, quality, and code standards.
- Applied contraction, construction, or isolation joints in appropriate areas and situations.
- Mixed cement for standard, volumetric, or pervious concrete.
- Monitored inventory of key tools and materials used at each project site to provide consistent availability.
- Adhered to safety and reporting procedures.
- Measured and marked areas for deploying concrete.
Education
High School Diploma -
Sprayberry High School
Marietta, GA12.2017
Skills
- Administrative Oversight
- Compliance Software
- Financial Information Systems
- Guest Services
- Interpretation and Translation Services
- Problem Resolution
- Customer Complaint Resolution
- Prioritizing Calls
- Reading Comprehension
- Call Volume and Quality Metrics
- Software Troubleshooting
- Spanish Speaking
- Complaint Escalation
- Travel Itineraries
Languages
Spanish
Native or Bilingual
Timeline
Accounting
Mercedes Benz Of Boston
07.2023 - Current
Warehouse Associate
RBM Of Atlanta
03.2021 - 05.2021
Customer Service Concierge
RBM Of Atlanta
10.2018 - 02.2021
Office Assistant
Harcon Construction
05.2018 - 09.2018
Concrete Finisher
Harcon Construction
07.2017 - 05.2018
High School Diploma -
Sprayberry High School
Similar Profiles
Christopher SpearinChristopher Spearin
Sales Representative at Mercedes-Benz Of BostonSales Representative at Mercedes-Benz Of Boston
SeungHeon HanSeungHeon Han
IT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility KoreaIT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility Korea
RANAJIT ROY NANDIRANAJIT ROY NANDI
HR Talent & Development Manager at DAIMLER / MERCEDES-BENZ GROUP | Athlon International BV. (Mercedes Benz Mobility AG)HR Talent & Development Manager at DAIMLER / MERCEDES-BENZ GROUP | Athlon International BV. (Mercedes Benz Mobility AG)
Amber LundAmber Lund
Lead Food Supervisor at Hide-a-While RestaurantLead Food Supervisor at Hide-a-While Restaurant
Gabriel G. FaheyGabriel G. Fahey
Head of North America Talent Acquisition at Straumann GroupHead of North America Talent Acquisition at Straumann Group