Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Yasmin Crews

VIRGINIA BEACH,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

CSR II

Sentara Healthcare
02.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Billing Associate

OPTIMA HEALTHCARE
11.2018 - 02.2019
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.

General Manager

Usa Living
08.2005 - 07.2018
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

MBA - Finance

Colorado Technical University
Colorado Springs, CO
02.2022

Bachelor of Science - Finance

Colorado Technical University
Colorado Springs, CO
11.2020

Skills

  • Conflict Resolution
  • Active Listening
  • Policy and Procedure Adherence
  • Reading Comprehension
  • Customer Service
  • Professional Telephone Demeanor
  • Team Development
  • Credit Card Payment Processing
  • Staff Training
  • Microsoft Word
  • Microsoft Excel
  • Research
  • Calm and Professional Under Pressure
  • Call Center Operations

Certification

  • Road To Leadership Training: 1/12/2023
  • Preceptor Training: 5/23/2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Don’t believe everything you think.
Byron Katie

Timeline

CSR II

Sentara Healthcare
02.2019 - Current

Billing Associate

OPTIMA HEALTHCARE
11.2018 - 02.2019

General Manager

Usa Living
08.2005 - 07.2018

MBA - Finance

Colorado Technical University

Bachelor of Science - Finance

Colorado Technical University

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Yasmin Crews