Summary
Overview
Work History
Education
Skills
Timeline
Generic
Yasmin Elsharqawy

Yasmin Elsharqawy

Alexandria

Summary

Dynamic and detail-oriented professional with experience at Pure Line, excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in CRM software and adept at managing high call volumes while maintaining organization and efficiency. Committed to achieving goals and improving service quality. Developed excellent communication and organizational skills in dynamic and fast-paced environment. Demonstrated ability to manage multiple tasks and prioritize effectively to support team objectives. Seeking to transition into new field and apply these transferrable skills in different professional setting.

Overview

1
1
year of professional experience

Work History

Student Worker

Training in Sanitation and Electricity
06.2025 - 07.2025
  • Assisted in maintaining sanitation standards across facilities.
  • Supported electrical maintenance tasks under supervision of senior technicians.
  • Learned to operate specialized sanitation equipment effectively.
  • Conducted routine inspections to ensure compliance with safety protocols.
  • Collaborated with team members to streamline cleaning processes.
  • Adapted quickly to various tasks and responsibilities as needed.
  • Documented daily activities and reported issues to supervisors promptly.
  • Engaged in hands-on training sessions to enhance technical skills.
  • Worked in team environment to maintain high levels of productivity.

Customer Service Representative

Pure Line
08.2024 - 11.2024
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted customers with product selection and order processing to enhance satisfaction.
  • Utilized CRM software to track interactions and maintain accurate customer records.
  • Collaborated with team members to streamline support processes and improve response times.
  • Educated customers on company policies, procedures, and product features for informed decisions.
  • Managed high call volumes while maintaining professionalism and efficiency in service delivery.
  • Gathered customer feedback to identify areas for service enhancement and future improvements.

Sales Associate

Direct Company
05.2024 - 08.2024
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained organized merchandise displays to attract customer attention.
  • Collaborated with team members to achieve sales goals and improve service quality.
  • Monitored inventory levels, ensuring optimal stock availability for customers.
  • Responded to customer inquiries and resolved issues promptly.
  • Implemented promotional strategies to boost product visibility and sales.

Education

Commerce

Faculty of Business
Alexandria, Egypt
06-2026

Skills

  • Fast learner
  • Teamwork and collaboration
  • Problem-solving
  • Friendly and professional
  • Organized and efficient
  • Attention to detail
  • Leadership qualities
  • Computer skills
  • Customer service
  • Deadline adherence
  • Work Planning and Prioritization

Timeline

Student Worker

Training in Sanitation and Electricity
06.2025 - 07.2025

Customer Service Representative

Pure Line
08.2024 - 11.2024

Sales Associate

Direct Company
05.2024 - 08.2024

Commerce

Faculty of Business

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