Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yasmin Farzaie

New Brunswick,NJ

Summary

Skilled operations specialist with background in fixing and adjusting processes. Experience in the fields of Healthcare and Human Resources. Adaptable, empathetic, encouraging and detail oriented with a special interest in process enhancement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Success Operations Specialist

JUSTWORKS
01.2023 - Current
  • Work cross functionally with leadership, payroll, security to ensure customer’s needs are made apparent
  • Delegate tasks between customer success manager to ensure clients receive white glove service
  • Serve as the main point of contact for all inbound inquiries from key stakeholders and clients
  • Provide specialized services surrounding workers compensation claim filing, payroll issue triaging

Account Manager

01.2022 - 01.2023
  • Partnered with stakeholders to develop a clear understanding of business needs to use Justworks Platform
  • Targeted operative and consistent communication to consumers about software and program updates
  • Defined the project goals and charter, and ensure alignment with strategic objectives

Project Manager

SEMA4
01.2021 - 01.2022
  • Managed and inspired team of 10-15 sales experts across the country to surpass quarterly goals by 20% on average each quarter
  • Responsible for leading the full lifecycle of multiple highly sophisticated, strategic, and business initiatives from proposal through implementation
  • Provided wellness plans for current patients
  • Created presentations for senior level executives regarding best practices in customer engagement and success
  • Drove release planning meetings and partner with PMs on other release related meetings as needed
  • Increased overall revenue by ~200K by using data structures to create heat maps on potential clients based on key words
  • Promoted, upsold, and provided products and services information to assigned accounts

Covid Contact Tracer/Case Investigator, Case investigator

NEW JERSEY DEPARTMENT OF HEALTH, County
01.2020 - 01.2022
  • Certified COVID-19 Contact Tracer, for the New Jersey Department of Health, Middlesex County
  • Provided strategic IT solutions to integrate better data practices, allowing an increase efficiency among all counties by 25%
  • Conducted confidential interviews with cases/contacts to communicate the importance of isolation/quarantine
  • Assured all needs were met to make self-isolation/quarantine possible
  • Contributed to key efforts in creating NJ State COVID-19 safety guidelines
  • Analyzed COVID-19 data and recorded patterns of infection in specific areas across the state of NJ

Kitting Project Manager and Supply Coordinator/Quality Associate

RUTGERS UNIVERSITY, RUCDR INFINITE BIOLOGICS
01.2018 - 01.2020
  • Successfully oversaw pathological research projects, including the cycle of designing and creating blood kits
  • Spearheaded all client relations projects along with supervisor
  • Boosted customer satisfaction by 30% after restructuring methods and frequency of communication
  • Accurately built and documented batches of hundreds of kits and shipped based overseas or domestic locations
  • Conducted quality checks of blood kits, ensured 100% accuracy, and signed off releases for each batch
  • Cooperated in building the first ever of COVID-19 testing kits in The United States

Session Assistant Intern

MEMORIAL SLOAN KETTERING - EVELYN H. LAUDER BREAST CENTER
01.2018 - 01.2018
  • Served as main liaison between physicians and patients
  • Consistently sustained a comfortable and positive ambience for all patients
  • Mentored new interns by providing empathy, guidance, and educational tools for success as a liaison
  • Cooperated with physicians’ teams and executives to ensure success of practice
  • Created presentations for all Senior leadership to discuss innovative ways to impact patients’ lives

Research Interviewer

RUTGERS - DEVELOPMENTAL DISABILITIES PLANNING INSTITUTE, Bloustein Center
01.2015 - 01.2018
  • Acted as main point of contact for all inquiries about State of NJ Disability benefits
  • Assessed consumer’s cognitive, physical, mental, and emotional abilities
  • Consecutively averaged highest number of DDPI interviews per week
  • Collected appropriate information from respondents and recorded for the Department of Developmental Disabilities and Centers for Disease Control

Research Interviewer

RUTGERS – PREGNANCY RISK ASSESSMENT MONITORING SYSTEM, Bloustein
01.2015 - 01.2018
  • Recorded the highest number of pregnancy risk monitoring assessments into the online database
  • Averaged 30-40 conversations with new and high-risk mothers
  • Collaborated with New Brunswick homeless shelters to offer homeless mothers a home
  • Designed presentations for executives to show best practices in data collection methods to successfully level with consumers
  • Educated groups of marginalized mothers about WIC program

Education

Master of Health Administration -

Rutgers, The State University of New Jersey, Edward J. Bloustein School of Planning
New Brunswick, NJ

Bachelor of Science - Public Health

Rutgers University
New Brunswick
05.2018

Bachelor of Arts - Religion

Rutgers University
New Brunswick
05.2018

Skills

  • Technical:
  • LIMS, Photoshop, Zendesk, Talkdesk, Jira, Confluence, AWS, Epic, Medgis, L Plus, Salesforce, Microsoft Office
  • Microsoft Teams, Excel, Word, PowerPoint, Google Drive, Outlook, Visio, Zoom
  • Other Skills:
  • Lean Six Sigma Green Belt certified Strong proponent of lifelong learning High level of interpersonal skills
  • Quantitative and qualitative data collection Team builder who adapts in highly dynamic and changing situations Expert level of
  • Verbal and written communications; detail-oriented and resourceful in completing projects Ability to multitask effectively, flexible
  • And dependable Excellent organizational skills Highly motivated to take initiative in learning and enhancing skills
  • Active Listening
  • Customer Experience Improvement
  • Process Optimization
  • Creative Solutions

Certification

PMP (Project Management Professional) - In Progress


Certification in Health and Wellness Education and Advocacy


Google Certificate – Foundations of Project Management


Lean Six Sigma Green Belt

Languages

Pashto
Native or Bilingual
Dari/Farsi
Native or Bilingual
Hindi
Full Professional
Turkish
Limited Working
English
Native or Bilingual

Timeline

Customer Success Operations Specialist

JUSTWORKS
01.2023 - Current

Account Manager

01.2022 - 01.2023

Project Manager

SEMA4
01.2021 - 01.2022

Covid Contact Tracer/Case Investigator, Case investigator

NEW JERSEY DEPARTMENT OF HEALTH, County
01.2020 - 01.2022

Kitting Project Manager and Supply Coordinator/Quality Associate

RUTGERS UNIVERSITY, RUCDR INFINITE BIOLOGICS
01.2018 - 01.2020

Session Assistant Intern

MEMORIAL SLOAN KETTERING - EVELYN H. LAUDER BREAST CENTER
01.2018 - 01.2018

Research Interviewer

RUTGERS - DEVELOPMENTAL DISABILITIES PLANNING INSTITUTE, Bloustein Center
01.2015 - 01.2018

Research Interviewer

RUTGERS – PREGNANCY RISK ASSESSMENT MONITORING SYSTEM, Bloustein
01.2015 - 01.2018

Master of Health Administration -

Rutgers, The State University of New Jersey, Edward J. Bloustein School of Planning

Bachelor of Science - Public Health

Rutgers University

Bachelor of Arts - Religion

Rutgers University

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Yasmin Farzaie