Yasmin Garcia
Santa Ana,STATE_US
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Delivery
Walmart
Irvine
06.2023 - Current
- Shopping for online customers around all departments while helping in store customers
- Prep, handle, and dispense orders while keeping a clean environment
- Keeping up with the expected pick rate percentage status, above 90%
- Ensuring items are up to stock, making the appropriate substitution, and while guaranteeing customer’s satisfaction
- Online Pickup and Delivery
Service Team Member
Michaels
Santa Ana
10.2022 - 08.2023
- Great at persuading customers to sign up for Credit Cards/Rewards
- Greet every customer and guide them to the items they’re looking for
- Assist customers with pickup orders and oversized orders
- Answering phone calls and checking inventory
- Investigated and resolved customers complaint
Manager
Dollar Tree
Castro Valley
08.2021 - 12.2021
- Attention to detail and analyzing on what is needed
- Organizing aisles and setting up merchandise
- Can work under pressure with a busy store alongside with a team and independently
- Supports managers on their individual tasks when possible
- Excellent at back to school donations
Dollar Tree Associate
Dollar Tree
Hayward
06.2017 - 08.2021
- Attention to detail and analyzing on what is needed
- Organizing aisles and setting up merchandise
- Can work under pressure with a busy store alongside with a team and independently
- Supports managers on their individual tasks when possible
- Excellent at back to school donations
Education
Early Childhood Assistant Teacher - Child Development
Santa Ana College
Santa Ana, CA12.2026
Bachelor of Arts - Fine Arts Practice Concentration
California State of University, East Bay
Hayward, CA07.2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Active listening
Timeline
Delivery
Walmart
06.2023 - Current
Service Team Member
Michaels
10.2022 - 08.2023
Manager
Dollar Tree
08.2021 - 12.2021
Dollar Tree Associate
Dollar Tree
06.2017 - 08.2021
Early Childhood Assistant Teacher - Child Development
Santa Ana College
Bachelor of Arts - Fine Arts Practice Concentration
California State of University, East Bay