Yasmin Gaston
Grand Forks,ND
Summary
Dynamic and detail-oriented professional with a proven track record at DHL Global Mail, adept in data accuracy and team collaboration. Leveraged expertise in numerical data entry and postal operations to enhance service delivery and operational efficiency. Excelled in multitasking and organization, significantly improving data processing accuracy and team productivity.
Overview
17
17
years of professional experience
Work History
Preschool Teacher's Assistant
Grand Forks Public Schools
Grand Forks, North Dakota
02.2022 - 05.2022
- Planned classroom activities to enable students to work independently, in small groups and in large groups.
- Assisted faculty members or staff with student conferences.
- Notified instructors of errors or problems with assignments.
- Made special accommodations to integrate students with ADD, ADHD and other learning disabilities.
- Provided assistance to students with coursework, projects, and assignments.
- Scheduled teaching observations to receive supervisor feedback about teaching performance.
- Enforced rules for behavior and procedures for maintaining order among students.
- Developed positive relationships with students to promote a safe learning environment.
- Collected data on student performance and behavior.
- Explained class procedures, lab policies and important dates.
- Maintained discipline in the classroom by monitoring student behavior.
- Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
- Organized and labeled student materials when setting up classrooms.
- Read stories aloud to groups of children while engaging them in discussion about characters, plotlines.
- Identified early signs of emotional and developmental problems in children and brought up problems to parents.
- Attended in-services, workshops and seminars.
- Instructed students on usage and care of equipment to prevent injuries.
- Observed student performance and recorded academic and attendance.
- Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task.
- Assisted with or led story time by reading books to children.
- Provided support for individual students who needed extra help with their work.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Made and distributed nutritious snacks by preparing and dividing into portions.
- Monitored playground activities outdoors to ensure safety of all participants.
- Maintained and cleaned nap mats by making minor repairs and wiping down.
- Planned and supervised games and other recreational activities for students.
- Monitored students to observe behavior, enforce rules and maintain safety.
- Developed detailed inventory of equipment and school supplies.
- Organized student items by labeling and documenting collection.
- Encouraged social interactions between children through cooperative play activities.
- Assisted preschool teachers with classroom activities, such as arts and crafts projects, storytelling time, and outdoor play.
Postal Service Clerk
United States Post Office
Grand Forks, North Dakota
07.2021 - 02.2022
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Processed customer orders for mailing supplies and services.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Recorded international shipments in the customs declaration database.
- Monitored equipment to ensure proper functioning.
- Collected payment from customers for merchandise purchased at post office retail store.
- Ensured that all items had correct postage applied before being shipped out.
- Maintained accurate records of postage costs and other expenses.
- Operated mail sorting machines to separate letters by zip code.
- Reviewed invoices for accuracy prior to payment processing.
- Sold stamps, tracking services and insurance to customers.
- Scanned incoming packages into system to track delivery status.
- Prepared parcels for shipping according to postal regulations.
- Set goals and operating procedures that maximized employee effectiveness.
- Improved customer satisfaction by planning more effective routes and updating service standards.
- Executed bulk mailings using automated sorting machines.
- Offered support and advice to newer personnel to improve performance.
- Reported any malfunctions or damages in the equipment to supervisors.
- Operated mail processing equipment and manually sorted mail.
- Performed daily cash reconciliation activities for retail sales transactions.
- Answered customer questions regarding postal procedures and policies.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Processed payments and handled cash using point of sale (POS) computer system.
- Reconciled discrepancies between physical inventory counts and computerized records.
- Provided information about postal rates, products and services.
- Resolved customer complaints related to mail delivery.
- Weighed parcels to determine appropriate postage rate charges.
- Verified accuracy of addresses on packages prior to shipment.
- Assisted customers with package tracking inquiries.
- Obtained receipts for registered and certain insured mail.
Hotel Front Desk Clerk
Carrington Inn and Suites
Carrington, ND
10.2020 - 01.2021
- Computed bills, collected payments and made change for guests.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Input and confirmed reservations for guests.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Served as first point of contact for emergency situations requiring evacuation or security personnel.
- Ensured that all safety protocols were followed at the front desk area.
- Transmitted and received messages using telephones or telephone switchboards.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Managed cash drawer according to established accounting guidelines.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
- Maintained daily records of room availability and rates.
- Responded to inquiries and room requests made online, by phone, and via email.
- Kept records of room availability and guest accounts, manually or using computers.
- Processed payments from customers for room charges and incidentals.
- Facilitated successful front desk operations for high-volume hotel.
- Arranged special accommodations for guests to enhance visitor experiences.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Assisted with room reservations, changes and cancellations.
- Assisted guests with check-in and check-out procedures as needed.
- Input customer data into reservation systems and updated to reflect room changes.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Participated in monthly inventory counts to ensure accurate stock levels are maintained.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Completed day-to-day duties accurately and efficiently.
Poster Service Clerk
United States Post Office
Denver, Colorado
10.2011 - 03.2020
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided top quality control and eliminated downtime to maximize revenue.
- Provided excellent customer service by anticipating customer needs and responding appropriately.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Restocked shelves when necessary to maintain adequate inventory levels.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Assisted customers with product selections, including providing product information and pricing.
- Resolved customer complaints promptly and courteously.
- Operated cash registers efficiently while maintaining accurate transaction records.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Oversaw cleaning and organization of reception area and checkout counter.
- Oversaw warranty counseling process to manage expense controls.
- Assisted with unloading delivery trucks and stocking shelves accordingly.
- Accepted payments, issued receipts and filed documents to administer work orders.
- Assisted customers in selecting products that best fit their needs.
- Excelled in exceeding daily credit card application goals.
- Processed customer orders accurately and efficiently using the point of sale system.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Utilized knowledge of store layout to direct customers to desired items quickly.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Strengthened customer retention by offering discount options.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Performed daily opening and closing duties such as counting the cash drawer and checking inventory levels.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Answered telephone and in-person customer questions about available services and products.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Promoted available products and services to customers during service, account management and order calls.
- Answered customer questions regarding store promotions or policies.
- Stocked merchandise on shelves in accordance with store standards.
- Adhered to safety guidelines when handling hazardous materials or equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized shelves, displays, and backroom areas to ensure products were easily accessible for customers.
- Placed inventory orders and restocked office supplies, toiletries and printer paper.
- Collected deposits or payments and arranged for billing.
- Supported office clerical functions using word processing and other software, email and office machines.
- Received payment by cash or credit card from customers for goods purchased.
- Inspected merchandise prior to stocking shelves for any damage or defects.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained an organized work area to facilitate workflow.
- Operated cash register to process cash, check, and credit card transactions.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated equipment and machinery according to safety guidelines.
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Adjust machine settings to complete tasks accurately.
Data Encoder
DHL Global Mail
Carson, California
05.2008 - 10.2011
- Reviewed and updated account information in company computer system.
- Troubleshot any issues encountered while encoding information into databases.
- Researched and obtained further information for incomplete documents.
- Researched incomplete or missing information in order to fill out records correctly.
- Collaborated with other departments to ensure that data was accurate, complete, and timely.
- Updated existing databases with newly acquired information from various sources.
- Created back-up files for sensitive client data in case of system failure or corruption.
- Reviewed outputted reports for errors prior to delivering them to customers.
- Maintained and organized employer database and client files to properly arrange data.
- Collaborated with encoding team to distribute tasks and improve workflow.
- Generated reports from databases as requested by management or clients.
- Entered large amounts of numerical and alphanumeric data into computer systems quickly and accurately.
- Reported major encoding errors to professionals to promote data integrity.
- Followed strict security protocols when dealing with confidential customer information.
- Obtained scanned records and uploaded into company databases.
- Organized entered data with batches and labels to facilitate sortation of entered information.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Scanned, sorted and entered paper files into digital database.
Stay at Home Parent
Stay At Home Mom
Grand Forks, North Dakota
05.2020 - Current
- Managed household errands and other essential duties.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of my children promptly and efficiently.
- Read stories to children and taught painting, drawing, and crafts.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Implemented hands-on, play-based strategies for experiential learning.
- Established indoor and outdoor safe play environments for toddler-age children.
- Led story time sessions designed to promote literacy skills among young learners.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Encouraged critical thinking skills through problem solving activities.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Taught children foundational skills in colors, shapes and letters.
Education
High School Diploma -
Carson High School
Carson, CA06-2007
Skills
- Tracking protocols
- Post office operations
- Computer savvy
- Handling and sorting mail
- International shipments
- Documentation
- Proficient in [software]
- Team collaboration
- Mail sorting
- Equipment operation
- Distribution services
- Verbal/written communication
- Mail forwarding
- Postal regulations
- Labeling packages
- Sales background
- Retail sales
- Postal equipment operation
- Package handling
- Error identification
- Data accuracy
- Collecting information
- Verifying data accuracy
- Certified in 10-key
- Fast typing speed
- 10-key entry
- Keyboarding speed
- Multitasking and organization
- Typing accuracy
- Proficient with [database]
- Spreadsheet management
- Attention to detail
- Data organization
- Data processing
- Numerical data entry
- Independent worker
Timeline
Preschool Teacher's Assistant
Grand Forks Public Schools
02.2022 - 05.2022
Postal Service Clerk
United States Post Office
07.2021 - 02.2022
Hotel Front Desk Clerk
Carrington Inn and Suites
10.2020 - 01.2021
Stay at Home Parent
Stay At Home Mom
05.2020 - Current
Poster Service Clerk
United States Post Office
10.2011 - 03.2020
Data Encoder
DHL Global Mail
05.2008 - 10.2011
High School Diploma -
Carson High School