Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Yasmin Gonzales

Pomona,CA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

Gold Star Foods
Ontario, CA
08.2021 - 06.2022
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Established and managed supplier and vendor relationships.
  • Oversaw purchase order shipments by managing deadlines and cancellation dates.
  • Oversaw supplier related activities and monitored supplier performances.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
  • Reviewed order updates to identify best practices aligned with corporate goals.
  • Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
  • Administered project-based data entry assignments within Software database for accurate record-keeping.
  • Employed expert Skill to formulate business metrics and meet corporate goals.

Billing Clerk

Mauser Packaging Solutions
Rancho Cucamonga, CA
03.2021 - 08.2021
  • Executed billing tasks and recorded information in company databases.
  • Monitored outstanding invoices and performed collections duties.
  • Managed invoicing and payment processing operations.
  • Created improved filing system to maintain secure client data.
  • Used data entry skills to accurately document and input statements.
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Generated accounts payable reports for management review to aid in financial and business decision making.

Dispatcher

XPO Logistics
Ontario, CA
07.2020 - 02.2021
  • Closely monitored dispatch board to triage and prioritize over Number daily calls.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Evaluated and adjusted over Number routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Responded to over Number daily caller requests with information about assistance and timeframes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Clerk

Walmart Fulfillment Center
Chino, CA
08.2019 - 06.2020
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Reviewed order data to verify transactions and shipping dates.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Supported staff on special assignments and ad hoc projects.

Education

High School Diploma -

Garey High School
Pomona, CA
05.2019

Skills

  • Multitasking and Time Management
  • Office Equipment Operation
  • Multi-Line Telephone Systems
  • Strong Organizational Skills
  • Computers and Technology
  • Document and File Management
  • Employee Training
  • 10-Key Proficiency
  • Excel Spreadsheets
  • Data Entry Documentation
  • Correspondence Writing
  • Organizing and Categorizing Data
  • Skilled in Microsoft Office
  • Reception Duties
  • Bilingual in Spanish and English
  • Highly Efficient and Productive
  • Administrative Procedures
  • Directing Callers
  • Administrative and Clerical Support
  • Writing and Editing Skills
  • Ease with Computers and Technology

Timeline

Administrative Assistant

Gold Star Foods
08.2021 - 06.2022

Billing Clerk

Mauser Packaging Solutions
03.2021 - 08.2021

Dispatcher

XPO Logistics
07.2020 - 02.2021

Clerk

Walmart Fulfillment Center
08.2019 - 06.2020

High School Diploma -

Garey High School

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Yasmin Gonzales