Summary
Overview
Work History
Education
Skills
Timeline
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Yasmin Gonzalez

Yuba City,CA

Summary

Highly organized worker with excellent communication skills and strong work ethic. Proven ability to work well in team environments and collaborate effectively with peers. Seeking a part-time job to develop professional skills and contribute to a dynamic workplace.

Overview

5
5
years of professional experience

Work History

Patient Service Representative

Royo Eye Care
01.2023 - Current
  • Answers telephones, screen calls, take messages and provides information.
  • Maintains appointments for patients and prepare electronic chart.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Java Detor - Assistant Manager

560 Colusa Ave Yuba City, Ca 95991
11.2019 - 01.2023
  • Monitored cash intake and deposit records
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Completed regular inventory counts to verify stock
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Promotes coffee consumption by educating customers
  • Preparing and serving a variety of coffee drinks
  • Welcome customers by determining their coffee interests and needs
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Yuba College - Student Clerical Worker

2088 North Beale Rd Marysville, Ca 95901
08.2019 - 12.2021
  • Schedule students’ appointments
  • Welcomed office student and alerted staff to arrivals of scheduled appointments
  • Answering phone calls and taking messages
  • Interacted with student by phone, email or in-person to provide information
  • Call student to remind about appointments.

Education

Associate of Science - Nursing

Yuba College
Marysville, CA
05.2022

Skills

  • Product and Service Knowledge
  • Shift Coverage
  • Customer Services
  • Multitasking
  • Great communication skills
  • Responsibility
  • Teamwork
  • Organization
  • People Skills
  • Appointment Scheduling
  • Problem-Solving skills
  • Patient Intake
  • Patient confidentiality

Timeline

Patient Service Representative

Royo Eye Care
01.2023 - Current

Java Detor - Assistant Manager

560 Colusa Ave Yuba City, Ca 95991
11.2019 - 01.2023

Yuba College - Student Clerical Worker

2088 North Beale Rd Marysville, Ca 95901
08.2019 - 12.2021

Associate of Science - Nursing

Yuba College

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Yasmin Gonzalez