Yasmin Greenwell
Owenton,KY
Summary
Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Greenwell Lawncare
Owenton, KY
11.2018 - 10.2024
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed office budget to handle inventory, postage and vendor services.
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Implemented cost-saving measures while maintaining quality standards.
- Negotiated contracts with clients for products or services rendered by the company.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Service Advisor
MLS Powersports
Georgetown, KY
06.2016 - 11.2018
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Analyzed existing processes for potential cost savings initiatives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Provided technical support for hardware and software issues experienced by customers.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Created written estimates and obtained customer consent to proceed.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Monitored employee performance through key metrics analysis.
- Created annual department budget, aligning with organization's financial and operational objectives.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
General Manager
McDonald's
Georgetown, KY
06.2006 - 06.2016
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Education
Associate of Applied Science - Business Administration And Management
Bluegrass Community And Technical College
Lexington, KY12-2016
High School Diploma -
Scott County High School
Georgetown, KY05-2009
BBA - Business Administration And Management
Western Governors University
Salt Lake City, UTSkills
- Inventory Control
- Expense Reporting
- Employee Supervision
- Policy Development
- Bookkeeping
- Office Management
- Billing
- Staff hiring
- Event Coordination
- Account Reconciliation
- Budget Administration
- Meeting planning
- Budgeting and forecasting
- MS Word, Excel, PowerPoint
Certification
- Microsoft Certified, Azure Fundamentals - Microsoft Corporation.
- CPR Certification - American Red Cross or American Heart Association.
Accomplishments
- Outstanding Restaurant Manager 2012
Timeline
Office Manager
Greenwell Lawncare
11.2018 - 10.2024
Service Advisor
MLS Powersports
06.2016 - 11.2018
General Manager
McDonald's
06.2006 - 06.2016
- Microsoft Certified, Azure Fundamentals - Microsoft Corporation.
- CPR Certification - American Red Cross or American Heart Association.
Associate of Applied Science - Business Administration And Management
Bluegrass Community And Technical College
High School Diploma -
Scott County High School
BBA - Business Administration And Management
Western Governors University
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