Yasmin Hamdan
Elizabeth
Summary
Detail-oriented administrative professional with over 7 years of experience in finance, healthcare, and client service operations. Expertise in data entry, document management, and client intake processes, with a proven track record of enhancing cross-departmental coordination. Proficient in databases, electronic records systems, and cloud-based tools, recognized for strong organizational skills and accuracy in managing sensitive information. Seeking to contribute my administrative and technical expertise to a dynamic Client Accounting team.
Overview
14
14
years of professional experience
Work History
WebEx/Webinar Facilitator
VentureWell
09.2023 - Current
- Delivered seamless online webinars through expert administrative and technical support.
- Executed real-time problem-solving and troubleshooting during live events.
- Ensured meticulous scheduling, reporting, and participant management.
- Managed communication and documentation using digital platforms and cloud-based tools.
- Utilized Microsoft Office, focusing on PowerPoint for project presentations.
Medical Billing Representative
Specialty Rx Pharmacy
Ridgefield Park
10.2016 - 01.2018
- Processed patient claims through Framework system, ensuring accurate documentation.
- Maintained organized billing records and supported medical coding review efforts.
- Handled sensitive client data with confidentiality and precision throughout processes.
Customer Service Supervisor
Specialty Rx Pharmacy
Ridgefield Park
05.2016 - 10.2016
- Directed a 8-person team, emphasizing customer satisfaction and compliance.
- Managed daily operations and monitored key performance indicators.
- Enhanced internal workflows to improve efficiency.
- Collaborated with pharmacy and administrative teams to streamline communications.
Customer Service Representative
Specialty Rx Pharmacy
Ridgefield Park
01.2016 - 05.2016
- Coordinated cross-departmental document flow while managing high-volume call center inquiries.
- Ensured HIPAA compliance in handling data and managing electronic scripts and faxes.
- Collaborated with healthcare providers, insurance companies, and pharmacy staff to resolve prescription issues.
Pharmacy Technician
Walgreens
Springfield
08.2011 - 12.2015
- Maintained accurate patient records and facilitated prescription processing.
- Coordinated with insurance providers to ensure timely prior authorizations.
- Trained new staff on pharmacy protocols and compliance standards.
Education
High School Diploma -
Union High School
Union, NJ06-2012
Skills
- Data management
- Webinar facilitation
- Client relationships
- Microsoft Office
- Customer service
- Communication skills
- Attention to detail
- Time management
- Database entry
- Administrative support
- Problem-solving
Timeline
WebEx/Webinar Facilitator
VentureWell
09.2023 - Current
Medical Billing Representative
Specialty Rx Pharmacy
10.2016 - 01.2018
Customer Service Supervisor
Specialty Rx Pharmacy
05.2016 - 10.2016
Customer Service Representative
Specialty Rx Pharmacy
01.2016 - 05.2016
Pharmacy Technician
Walgreens
08.2011 - 12.2015
High School Diploma -
Union High School
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