Yasmin Hernandez
Lowell,NC
Summary
Hardworking and dependable professional with hands-on experience in asset protection, team leadership, and delivering excellent customer service. Fluent in English and Spanish, ensure clear communication so everyone feels understood and supported. I'm experienced in reducing losses and training team members to work more effectively. I’m known for being a strong team player, creating safer workplaces, and finding practical solutions to provide customers with a positive experience.
Overview
2
2
years of professional experience
Work History
AP Operations TA
Walmart
07.2024 - 11.2024
- Ensure adherence to company policies and procedures in handling claims, returns, and merchandise processing to maintain inventory accuracy and minimize loss.
- Organized and arranged merchandise in the receiving area, ensuring proper storage and easy access for stocking and distribution.
- Efficiently received, inspected, and documented incoming shipments, verifying product quantity and quality against purchase orders.
- Supervised around 3+ Asset Protection Service Hosts.
- Manage shipment of inventory to the store, coordinating logistics to ensure timely and accurate deliveries.
- Proficient in using Microsoft Office applications and inventory management system, process returns, and generate reports.
Front End Checkout (TA)
Walmart
10.2023 - 07.2024
- Warmly greeted and assisted 500+ customers per day for the largest retailer in the U.S.
- Trained and mentored over 6 Customer service associates by focusing on the sales techniques and customer service.
- Informed customers about the latest sales and special offerings at the store.
- Assisted Spanish-speaking customers by translating their needs into English, ensuring clear communication and excellent service.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Cashier
Big Easy Express
12.2022 - 10.2023
- Manage the POS system transactions including cash,credit, return, and refund to guarantee a consistent and accurate cash flow.
- Maintain a clean and organized inventory ensuring an efficient store layout.
- Addressed customer needs and made product recommendations to increase sales.
- Supported customers with limited English proficiency by effectively communicating in Spanish to address their needs and resolve inquiries.
Education
High School Diploma -
Penn Foster
Online05.2024
High School Diploma -
Ashbrook High School
Gastonia, NC05-2024
Skills
- Bilingual in English and Spanish
- Communication
- Time management
- Self-motivation
- Adaptability
- Problem-solving
- Active listening
Timeline
AP Operations TA
Walmart
07.2024 - 11.2024
Front End Checkout (TA)
Walmart
10.2023 - 07.2024
Cashier
Big Easy Express
12.2022 - 10.2023
High School Diploma -
Penn Foster
High School Diploma -
Ashbrook High School
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