Yasmin Hernandez

• Provided inbound customer support using call flow guides in preferred languages.
• Resolved basic technical issues for customers effectively.
• Tracked and documented information in databases accurately.
• Offered additional products and services to enhance customer experience.
• Delivered exceptional customer experiences while maintaining a positive demeanor.
• Demonstrated proficiency in fast-paced multitasking and adapting to new technologies.
• Utilized systems such as GAA, AVAYA, and ONECRM for efficient operations.
• Handled emergencies
• Unlocking vehicles and coordinating with roadside assistance.

• Ensured compliance with company policies in claims, returns, and merchandise processing to maintain inventory accuracy.
• Organized merchandise in the receiving area for optimal storage and accessibility for stocking.
• Received, inspected, and documented shipments, verifying product quantities against purchase orders.
• Supervised Asset Protection Service hosts to enhance loss prevention efforts.
• Coordinated inventory shipment logistics for timely and accurate warehouse deliveries.
• Utilized Microsoft Office and inventory management systems for tracking shipments and processing returns.
• Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.

• Greet customers and take orders to ensure prompt service.

Serve food and drinks while maintaining high standards of quality.

Process payments, including cash, credit, returns, and refunds for accurate transactions.

• Maintain a clean dining area and an organized inventory to enhance the customer experience.
• Optimize inventory layout to improve operational efficiency and customer satisfaction.