Yasmin Heron Reid
Lithonia,GA
Summary
Dedicated to fostering enduring customer satisfaction through exceptional service and unwavering support, with a strong foundation in customer service best practices. Demonstrates keen attention to detail and robust decision-making abilities, effectively managing multiple concurrent tasks in fast-paced environments. Self-motivated professional thriving both independently and collaboratively, consistently striving to exceed expectations and enhance the overall customer experience. Committed to continuous improvement and delivering results that align with organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Specialist
The Home Depot
02.2025 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Administrative & Marketing Assistant
IGL Limited
04.2019 - 05.2020
- Prepare company Standard of Procedure documents
- Enhanced brand visibility by coordinating social media campaigns and creating engaging content.
- Provided photography for marketing various products and services.
- Supported sales team success by providing timely and accurate data analysis and reports on marketing campaign performance.
Loyalty & Travel Consultant
Beaches Negril Resort & Spa
06.2017 - 06.2018
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
Exam Invigilator
Manchester High School
05.2017 - 07.2017
- Invigilator - Supervised candidates while ensuring that examinations are conducted in accordance with regulatory requirements
- Checked student identification thoroughly, verifying eligibility for specific exams and preventing incidents of academic dishonesty.
- Assisted in the setup and breakdown of examination rooms, adhering to strict guidelines for proper seating arrangements and materials distribution.
Data Entry Clerk/Office Assistant
The Electoral Office of Jamaica
10.2016 - 12.2016
- Data Entry - Communicated and managed sensitive data and logged voluminous information in high pressure environment, particularly during the election season
- Entrusted to transfer personal information from official documents and conduct verification exercises
- Thrived in the team environment while managing individually assigned tasks
- Informing election day workers on pertinent job information
- Customer Service - Created a welcome environment for visitors by proactively engaging and diligently assisting them to correctly complete the various forms
- Engaged in actively listening so as to effectively ascertain and communicate relevant information.
Researcher/Field Interviewer
The University of the West Indies International Research and Applications Programme
12.2015 - 06.2016
- Data Gathering & Analysis – Conducted interviews and managed respondents to gather relevant information
- Leveraged computer and multi-tasking skills and entered data using a tablet in the field
- Sorted and organized the information for dissemination to relevant personnel.
Food & Beverage Intern
The Knutsford Court Hotel
05.2014 - 12.2014
General Intern
Sandals Resorts, Negril
05.2009 - 07.2009
Education
Bachelor of Science - Tourism Management
The University of The West Indies
01.2014
Skills
- Customer Service
- Multitasking Skills
- Interpersonal Skills
- Organizational Skills
- Communication Skills
- Office Administration
- Data Entry
Certification
Digital Photography
Timeline
Sales Specialist
The Home Depot
02.2025 - Current
Administrative & Marketing Assistant
IGL Limited
04.2019 - 05.2020
Loyalty & Travel Consultant
Beaches Negril Resort & Spa
06.2017 - 06.2018
Exam Invigilator
Manchester High School
05.2017 - 07.2017
Data Entry Clerk/Office Assistant
The Electoral Office of Jamaica
10.2016 - 12.2016
Researcher/Field Interviewer
The University of the West Indies International Research and Applications Programme
12.2015 - 06.2016
Food & Beverage Intern
The Knutsford Court Hotel
05.2014 - 12.2014
General Intern
Sandals Resorts, Negril
05.2009 - 07.2009
Bachelor of Science - Tourism Management
The University of The West Indies
References
- Gayonne Campbell, Loyalty and Travel Manager, Beaches Negril Resort and Spa, Norman Manley Boulevard, Negril, Westmoreland, 876-957-9270
- Jaron Whitely, Lecturer (Former), The University of the West Indies, Mona Kingston, Kingston, 876-382-6556
- Dr. Kevon Rhiney, Project Manager/Lecturer, The University of the West Indies, Mona Kingston, Kingston, 876-418-2233
- Brandi Scott, Department Head, Flooring & Decor, The Home Depot Wages Drive Decatur, 470-921-3191
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Andrea LopezAndrea Lopez
Service Desk at The Home DepotService Desk at The Home Depot
Justin LyonJustin Lyon
Sales Associate at The Home DepotSales Associate at The Home Depot
Carter GovernaleCarter Governale
Sales Associate at The Home DepotSales Associate at The Home Depot
Garick A. EnnisGarick A. Ennis
Superintendent - Station Zone Services at MARTASuperintendent - Station Zone Services at MARTA